An e-mail message that is sent from the Project Center of Entourage 2004 does not appear in the Sent Items folder of a Hotmail account

Article ID: 842886 - View products that this article applies to.
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SYMPTOMS

When you use a Microsoft Hotmail account to send an e-mail message from the Project Center of Microsoft Entourage 2004, the following behavior occurs:
  • The e-mail message is missing from the Project Mail view.
  • The e-mail message is moved to the Deleted Items folder instead of to the Sent Items folder, as expected.
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WORKAROUND

To work around this behavior, follow these steps:
  1. Start Entourage.
  2. Click Mail, and then click Deleted Items in Folders My Computer.
  3. Drag the project related e-mail message to the Sent Items folder.
    Note Project Mail view now displays the sent e-mail.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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Properties

Article ID: 842886 - Last Review: October 6, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Entourage 2004 for Mac
Keywords: 
dftsdahomeportal kbnofix kbprb KB842886
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