Article ID: 843027 - View products that this article applies to.
When you run the Production Manager report or the Approval Assistant report in Microsoft Content Management Server (MCMS) 2002, you may receive the following error message:
Exception Details: System.Runtime.InteropServices.COMException: Server error. Contact the site administrator.
Source Error: An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace: [COMException (0x80041b58): Server error. Contact the site administrator.] Microsoft.ContentManagement.Interop.Publishing.IRcwSearches.UserApprovalsPending() +0 Microsoft.ContentManagement.Publishing.Searches.UserApprovalsPending() +38 [CmsServerException: Server error. Contact the site administrator.] Microsoft.ContentManagement.Publishing.Searches.UserApprovalsPending() +70 Microsoft.ContentManagement.WebAuthor.ApprovalAssistant.BindDataGrid() +62 Microsoft.ContentManagement.WebAuthor.ApprovalAssistant.Page_Load(Object sender, EventArgs e) +518 System.Web.UI.Control.OnLoad(EventArgs e) +67 System.Web.UI.Control.LoadRecursive() +29 System.Web.UI.Page.ProcessRequestMain() +724
Under certain circumstances, MCMS 2002 site deployment may introduce a database inconsistency.
Service pack informationTo resolve this problem, obtain the latest service pack for Content Management Server 2002. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/906142/ )How to obtain the latest Microsoft Content Management Server 2002 service pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart requirementYou do not have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name ---------------------------------------------------- 02-Jun-2004 18:54 8,263 Preparenodesfordelete.sql
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Content Management Server 2002 Service Pack 2.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
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