You receive a "System error 67 has occurred. The network name cannot be found" error message in Windows Server 2003

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Article ID: 843156 - View products that this article applies to.
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SYMPTOMS

If you try to log on to a computer by using your domain account, the domain controller stops responding. Additionally, you cannot access your folder by using the universal naming convention (UNC) network path, and you receive the following error message:
System error 67 has occurred. The network name cannot be found

CAUSE

This issue occurs if one of the following conditions is true:
  • The network components on the domain controller are not configured correctly.
  • You did not update the network drivers on the domain controller or the drivers do not work with Microsoft Windows Server 2003.

RESOLUTION

To resolve this issue use either of the following methods.

Method 1

Update the network adaptor driver on the domain controller.

Note Make sure that you use a network adaptor driver that works with the operating system that you are using.

Method 2

If Network Address Translator (NAT) is installed but is not configured correctly, disable the Internet Protocol (IP) NAT driver, and then restart the computer. To do this, follow these steps:
  1. Click Start, right-click My Computer, and then click Properties.
  2. On the Hardware tab, click Device Manager.
  3. On the View menu, click Show hidden devices.
  4. Expand Non-Plug and Play Drivers, right-click IP Network Address Translator, and then click Disable.
  5. Click Yes two times to restart the computer.

WORKAROUND

To work around this issue, restart the Distributed File System service on the domain controller.

Properties

Article ID: 843156 - Last Review: November 1, 2006 - Revision: 1.2
APPLIES TO
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition for the Workstation
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, 64-Bit Datacenter Edition
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kbtshoot kbprb KB843156

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