In Microsoft CRM 1.2, the “To” field is not resolving with existing Contacts, and E-mail Activities are not associating to the originating Case

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SYMPTOMS

In Microsoft® Business Solutions 1.2, E-mail Activities are not resolving the To field when sent by CRM usersto existing Contacts.In addition, E-mail Activities are not being associated to the originating Case when replying to an existing E-mail Activity if a carriage return/line feed (new line) is inserted in the globally unique indentifier (GUID) in the Microsoft CRM E-mail Activity.

RESOLUTION

Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

904435 (http://support.microsoft.com/kb/904435/ ) Update Rollup 2 is available for Microsoft CRM 1.2

APPLIES TO

Microsoft CRM 1.2

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This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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