You may receive an "E_ACCESSDENIED" error message when you click the scroll bar in an Internet Explorer 6 Service Pack 1 window

When you click the scroll bar in a Microsoft Internet Explorer 6 Service Pack 1 (SP1) window, you may receive the following error message: Note This problem only occurs with Internet Explorer 6 SP1. This problem does not occur with the original release version of Internet Explorer 6.

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

Registry information

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
Modify the registry as follows after you apply the hotfix:

1. Click Start, click Run, type regedit, and then click OK.
2. Locate the following registry key:
   HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main
3. Right-click the registry key that you located in step 2, click New, and then click Key.
4. Type FeatureControl for the name of the new subkey, and then press ENTER.
5. Right-click the FeatureControl subkey, click New, and then click Key.
6. Type MOUSEDOWN_ACCESSDENIED_KB843199 for the name of the new subkey, and then press ENTER.
7. Right-click the subkey that you created in step 6, click New, and then click DWORD Value.
8. Type iexplore.exe, and then press ENTER.
9. Right-click iexplore.exe, and then click Modify.
10. In the Value data box, type 00000001, and then click OK.
11. Click File, and then click Exit to quit Registry Editor.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Windows XP Service Pack Service Pack 2.