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Computer with an Intel ICH6-based platform may stop responding during DVD playback if a high-speed USB 2.0 storage device is attached and if the computer is running Windows 2000

Article ID: 843503 - View products that this article applies to.

SYMPTOMS

During DVD playback on an Intel ICH6-based computer, the computer may stop responding (hang). The clock and the mouse pointer still work, but all other programs stop responding, including the desktop. This problem occurs on heavily stressed computers where much concurrent traffic moves across the ATA and USB 2.0 buses during DVD playback.

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CAUSE

This problem occurs because the cache manager dirty page threshold is exceeded. Therefore, the cache manager cannot accept any more writes to the hard disk drives.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size     File name
   --------------------------------------------------------
   12-Dec-2003  18:19  5.0.2195.6882   24,752  Hidclass.sys
   11-Jun-2004  21:04  5.0.2195.6940   25,072  Openhci.sys
   12-Dec-2003  17:37  5.0.2195.6882   32,944  Uhcd.sys
   07-Jun-2004  23:46                  32,543  Usb.inf
   28-May-2004  20:55  5.0.2195.6935   20,752  Usbd.sys
   12-Dec-2003  17:37  5.0.2195.6882   19,792  Usbehci.sys
   17-Jan-2004  02:06  5.0.2195.6891   50,032  Usbhub20.sys
   16-Jun-2004  18:52  5.0.2195.6941  139,120  Usbport.sys

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