Your Windows 2000-based computer may stop unexpectedly and you receive a Stop error code 0x00000050 (PAGE_FAULT_IN_NONPAGED_AREA)

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Article ID: 843528 - View products that this article applies to.
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SYMPTOMS

Your Microsoft Windows 2000-based computer may stop unexpectedly and you may receive an error message that is similar to the following:
STOP: 0x00000050 (Parameter_1, Parameter_2, Parameter_3, Parameter_4) PAGE_FAULT_IN_NONPAGED_AREA

CAUSE

This problem may occur if you have installed the hotfix that is described in the following Microsoft Knowledge Base article:
329826 Extending NTFS volume fails but appears to be successful
After the Ntfs.sys file is replaced by the 329826 hotfix, a nonpaged pool memory leak in the memory descriptor list (MDL) tag may occur. This leak occurs because the cleanup code that is included in the 329826 hotfix does not clean up the MDL.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To install this hotfix, you must have Windows 2000 Service Pack 3 (SP3) or Windows 2000 Service Pack 4 (SP4) installed on your computer.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix replaces the 329826 hotfix.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
  Date         Time   Version        Size     File name
  -----------------------------------------------------
  18-Jun-2004  17:50  5.0.2195.6942  513,104  Ntfs.sys
  

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For additional information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 843528 - Last Review: January 16, 2012 - Revision: 4.0
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbautohotfix kbbug kbfix kbwin2000presp5fix kbhotfixserver kbqfe KB843528

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