Computer stops responding when you shut down Windows 2000

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Article ID: 843540 - View products that this article applies to.
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Symptoms

When you try to shut down your Microsoft Windows 2000-based computer, the computer may become unresponsive or stop responding (hang).

Cause

This problem occurs because of a problem in the Openhci.sys driver. The problem may be more likely to occur if you start the computer by using the Physical Address Extension (PAE) switch in the Boot.ini file.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Windows 2000 Service Pack 4

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   11-Jun-2004  21:04  5.0.2195.6940      25,072  Openhci.sys

Workaround

If you are using the PAE switch in the Boot.ini file, you may be able to work around this problem by deleting the PAE switch from the Boot.ini file. To do this, follow these steps:
  1. Start Windows Explorer.
  2. On the Tools menu, click Folder Options.
  3. Click the View tab, click Show hidden files and folders, click to clear the Hide protected operating system files check box, and then click OK. If you receive a warning dialog box, click Yes to continue.
  4. In the root folder, such as the C:\ folder, locate the Boot.ini file, and then delete its read-only attribute.
  5. Open the Boot.ini file, and then delete the /PAE parameter from the Advanced RISC Computing (ARC) path. For example, delete /PAE from the following Windows 2000 Professional entry:
    multi(0)disk(0)rdisk(0)partition(2)\%systemroot%="Windows 2000 Professional"/PAE
  6. On the File menu, click Save.
  7. Restore the read-only attribute to the Boot.ini file.
  8. Restart your computer.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 843540 - Last Review: October 26, 2013 - Revision: 3.0
Applies to
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbnosurvey kbarchive kbautohotfix kbbug kbfix kbwin2000presp5fix kbhotfixserver kbqfe KB843540

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