On a Microsoft Exchange 2000 Server computer, the Microsoft Exchange Information Store service (Store.exe) may stop responding.
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This issue may occur when a user logs off before the Information Store service thread has finished processing information inside an internal function.
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A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
Because of file dependencies, this update requires
Microsoft Exchange 2000 Server Service Pack 3 (SP3).
Restart requirement
You do not have to restart your computer after you apply this hotfix. However, the Microsoft Exchange Information Store service is automatically stopped and then restarted when you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
13-Sep-2004 04:47 6.0.6617.6 2,310,144 Mdbmsg.dll
12-Sep-2004 05:02 6.0.6617.6 4,685,824 Store.exe
: Because of file dependencies, this update requires Microsoft
Exchange 2000 Server Service Pack 3 (SP3).
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 (http://support.microsoft.com/kb/301378/)
How to obtain the latest Exchange 2000 Server service pack
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Microsoft has confirmed that
this is a problem in Microsoft Exchange 2000 Server.
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