Generic icons appear in the Web Collections folder of Clip Organizer in an Office 2003 program

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Article ID: 843607
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Symptoms

In a Microsoft Office 2003 program, when you click a folder in the Web Collections folder in Clip Organizer, you may experience one of the following symptoms:
  • You may see generic clip art icons instead of clip art thumbnails.
  • You may not be able to browse files in the Web Collections folder.
  • The program may stop responding (hang).
Applications such as Microsoft Office PowerPoint 2003 may stop responding when you search for clip art. This behavior occurs when the Web Collections check box is selected in the Search in list. Eventually, the search will time out and will return only one or two clip art files. When the Web Collections check box is not selected, PowerPoint 2003 returns results immediately.

Cause

This problem may occur if all the following conditions are true:
  • Your computer is behind a proxy server.
  • The proxy server prompts you for your user name and password.
  • The Remember my password option is removed by a Microsoft Windows policy.

Resolution

This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Office 2003 service pack, you do not have to install the hotfix.

Service pack information

This problem is corrected in Office 2003 Service Pack 2.

To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
870924 How to obtain the latest service pack for Office 2003

Hotfix information

How to obtain the hotfix

This issue is fixed in the Office 2003 post-Service Pack 1 Hotfix Package that is dated August 20, 2004. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842772 Description of the Office 2003 post-Service Pack 1 hotfix package: August 20, 2004

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Office 2003 Service Pack 2.

More information

Use one of the following methods to access clip art from Microsoft Office Online.

Method 1: How to access clip art from an Office 2003 program

To access clip art from Microsoft Office Online from an Office 2003 program, follow these steps:
  1. Start an Office 2003 program such as Microsoft Office Word 2003.
  2. On the Insert menu, point to Picture, and then click Clip Art.
  3. On the Insert Clip Art task pane, click Organize clips.
  4. In the Collection List, expand the Web Collections folder.
  5. Expand the Microsoft Office Online folder.

Method 2: How to access clip art from Microsoft Office 2003 Tools

To access clip art from Microsoft Office Online from Microsoft Office Tools, follow these steps:
  1. Click Start point to All Programs, point to Microsoft Office, point to Microsoft Office Tools, and then click Microsoft Clip Organizer.
  2. In the Collection List, expand the Web Collections folder.
  3. Expand the Microsoft Office Online folder, and then select your clip art.

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Article ID: 843607 - Last Review: June 20, 2014 - Revision: 6.0
Keywords: 
kbqfe kboffice2003sp2fix kboffice2003presp2fix kbbug kbfix KB843607

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