Article ID: 856937
Violation of PRIMARY KEY constraint
Quality Report Description:
When you go into the Additional Charges window in Service Management, and try to consolidate PO's for line items 1 and 3, the error message Violation of PRIMARY KEY constraint "PKSVC00710' Cannot insert duplicate key in object SVC00710 is returned.
Reported in Version\Build:
Steps to Recreate:
1. Enter a service call.
2. Enter 3 lines in the addtional charges window for a service call.
3. Mark all 3 lines to create a PO.
4. Mark only lines 1 and 3 to colsolidate the PO.
You can consolidate any of the lines for purchase orders. The system is not consistent on when the error message is received. I can mark lines 1 and 2 to consolidate, however if I then mark line 3 the error is displayed. If I first mark the consolidate buttons for lines 1 and 3 and then mark the create PO button, this seems to work. Actual Result: The error message Violation of PRIMARY KEY constraint "PKSVC00710' Cannot insert duplicate key in object SVC00710 is returned.
Status of Resolution:
This Quality Report is resolved with the latest Field Service Hot Fix. The latest Field Service Hot Fix can be downloaded in the Downloads & Updates area under Hot Fixes.
This article was TechKnowledge Document ID: 267
Article ID: 856937 - Last Review: July 12, 2011 - Revision: 2.0
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