Article ID: 861111
Microsoft Business Solutions-Axapta 3.0 is now part of Microsoft Dynamics AX 3.0. All references to Microsoft Business Solutions-Axapta and Microsoft Axapta pertain to Microsoft Dynamics AX.
How does the Outlook Integration work with CRM?
The Outlook Integration allows you to integrate contacts, tasks and appointments between Axapta and Outlook.
The user will need to be setup in Axapta under Employee Option to integrate with Outlook. Employee Option can be found by going to CRM | Setup | CRM Parameters | Employee Option.
To synchronize Axapta and Outlook, verify that the mail account setup in Control Panel of the client computer matches the Outlook User Identification that is listed in the Employee option form. To do this, follow these steps:
This article was TechKnowledge Document ID: 32394