Error "The InstallShield Engine (iKernel.exe) Could Not be Installed." When Installing FRx 6.0

Article ID: 861618 - View products that this article applies to.
Microsoft Business Solutions-Axapta 3.0 is now part of Microsoft Dynamics AX 3.0. All references to Microsoft Business Solutions-Axapta and Microsoft Axapta pertain to Microsoft Dynamics AX.
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Error - "The InstallShield Engine (iKernel.exe) could not be installed. iKernel could not be copied to C:\Program Files\Common Files\InstallShield\Engine\6\Intel32" occurs when attempting to select the Installation Type while installing FRx.

Potential Cause

The InstallShield is damaged and needs to be recreated by renaming the existing InstallShield and then proceeding with with the FRx installation.


1. Open Windows Explorer

2. Browse to the InstallShield- C:\Program Files\Common Files\InstallShield\

3. Rename the InstallShield to InstallShieldOld

4. Attempt the FRx install again (this will create a new InstallShield).

This article was TechKnowledge Document ID: 33137


Article ID: 861618 - Last Review: July 15, 2011 - Revision: 2.0
  • Microsoft Business Solutions for Analytics–FRx 6.7 Desktop
  • Microsoft Dynamics GP 9.0
  • Microsoft Business Solutions–Great Plains 8.0
  • Microsoft Business Solutions–Great Plains 7.5
  • Microsoft Business Solutions–Solomon 6.0
  • Microsoft Dynamics AX 3.0
  • Microsoft Business Solutions Small Business Financials North America Edition 8.0, when used with:
    • Microsoft Business Solutions for Analytics–FRx 6.7 Desktop
  • FRx Financial Reporter 6.5
  • Microsoft Business Solutions Small Business Manager 7.5, when used with:
    • FRx Financial Reporter 6.5
kbsolomonfrx kbsmallbusinessfinancialsfrx kbgreatplainsfrx kbaxaptafrx kbmbsinstallation kbmbsmigrate KB861618

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