Article ID: 867667 - Last Review: July 24, 2007 - Revision: 1.10

The Beremote.exe process uses up to 100 percent of CPU resources

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SYMPTOMS

When you run Veritas Backup Exec software on a Microsoft Windows Server 2003 network computer, you may experience the following behaviors:

The computer responds slowly or stops responding.
The Beremote.exe process uses up to 100 percent of CPU resources.

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A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit versions

Date         Time   Version            Size    File name
--------------------------------------------------------------
22-Jun-2004  16:19  5.2.3790.161    1,188,352  Ole32.dll        
22-Jun-2004  16:19  5.2.3790.184       26,112  Rpcproxy.dll     
22-Jun-2004  16:19  5.2.3790.184      659,968  Rpcrt4.dll       
22-Jun-2004  16:19  5.2.3790.161      293,888  Rpcss.dll

Windows Server 2003, 64-Bit Enterprise Edition

Date         Time   Version            Size    File name      Platform
------------------------------------------------------------------------
22-Jun-2004  16:15  5.2.3790.161    3,565,056  Ole32.dll        IA-64
22-Jun-2004  16:15  5.2.3790.184       73,216  Rpcproxy.dll     IA-64
22-Jun-2004  16:15  5.2.3790.184    2,150,912  Rpcrt4.dll       IA-64
22-Jun-2004  16:15  5.2.3790.161      686,080  Rpcss.dll        IA-64
22-Jun-2004  16:19  5.2.3790.161    1,188,352  Wole32.dll       x86
22-Jun-2004  16:19  5.2.3790.184       26,112  Wrpcproxy.dll    x86
22-Jun-2004  16:19  5.2.3790.184      544,256  Wrpcrt4.dll      x86

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