Recordable CD or DVD that contains data appears blank in Windows XP

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Article ID: 867717 - View products that this article applies to.
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SYMPTOMS

When you insert a recordable CD or DVD that contains data in your CD or DVD recorder (burner) drive, you receive a message that is similar to the following:
(drive_letter:) Windows can perform the same action each time you insert a disk or connect a device with this kind of file:

Blank CD

What do you want Windows to do?

Open writable CD folder
Take no action

This message appears even though the CD or the DVD contains data and is not blank.

CAUSE

This problem may occur when you use certain third-party Image Mastering API (IMAPI) CD-burning software to record data to a recordable CD or DVD. The problem occurs because the IMAPI CD-burning software changes the sub-header bits on the disc to a format that Microsoft Windows XP cannot read correctly.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

MORE INFORMATION

For more information about IMAPI and the formats that IMAPI supports, visit the following MSDN Web site:
http://msdn2.microsoft.com/en-us/library/aa364806.aspx

Properties

Article ID: 867717 - Last Review: December 28, 2006 - Revision: 2.1
APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
atdownload kbwinxpsp2fix kbpending kbbug KB867717

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