Description of the PowerPoint 2003 Viewer post-Service Pack 1 hotfix package: August 13, 2004

This article describes the PowerPoint 2003 Viewer issue that is fixed in the PowerPoint 2003 Viewer post-Service Pack 1 hotfix package that is dated August 13, 2004.

Issues that the hotfix package fixes

This hotfix package fixes the following issue:

• 867814  (http://support.microsoft.com/kb/867814/ ) A media clip consumes 100 percent of CPU resources when you play the clip in a slide show in the PowerPoint 2003 Viewer

Service pack information

This problem was first corrected in Office 2003 Service Pack 2.

To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites to install this hotfix.

Restart information

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is not replaced by any later hotfix.

Hotfix file installation steps

To install this hotfix, follow these steps:

1. Obtain and extract the hotfix that is described in this article.
2. Double-click the Office2003-kb867815-glb.exe file.
3. Click Yes to accept the license agreement.
4. Type the location where you want to extract the hotfix file.
   
   Note You can click Browse to select the location where you want to extract the hotfix file.
5. Click OK.
6. In Windows Explorer, copy or move the Pptview.exe file from the location where you extracted the hotfix file in step 4 to one of the following locations:
   • If you have PowerPoint 2003 installed, copy or move the Pptview.exe file to the folder where PowerPoint 2003 is installed, such as C:\Program Files\Microsoft Office\Office11.
   • If you do not have PowerPoint 2003 installed, copy or move the Pptview.exe file to the folder where PowerPoint 2003 Viewer is installed, such as C:\Program Files\Microsoft Office\PowerPoint Viewer.
7. Click Yes to confirm the file replacement.

Registry information

You must create or modify a registry key to use the hotfix that this package contains. For additional information about the registry key, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix file information

This hotfix contains only those files that are required to correct the issue that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Download information After the hotfix is installed, the global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Office 2003 Service Pack 2.

For additional information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base: