Article ID: 867856 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
When you install the slipstream version of Microsoft Windows 2000 with Service Pack 4 (SP4), you may experience one of the following symptoms, depending on whether you perform an attended installation or an unattended installation:
This issue occurs if the following conditions are true:
To resolve this issue, obtain the following hotfix. Integrate the files that are contained in this hotfix with the installation source files that you are using to install Windows 2000. Then, install Windows 2000 again. For additional information about how to integrate software updates into your Windows installation source files, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/828930/ )How to integrate software updates into your Windows installation source files
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
PrerequisitesWindows 2000 Service Pack 4.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 10-Feb-2004 19:47 5.0.2195.6897 30,160 Mountmgr.sys 24-Jan-2005 05:58 5.0.2195.7023 1,713,024 Ntkrnlmp.exe 24-Jan-2005 05:58 5.0.2195.7023 1,712,192 Ntkrnlpa.exe 24-Jan-2005 05:58 5.0.2195.7023 1,734,464 Ntkrpamp.exe 24-Jan-2005 05:57 5.0.2195.7023 1,689,216 Ntoskrnl.exe
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 867856 - Last Review: November 2, 2013 - Revision: 2.0
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