Article ID: 867856 - Last Review: October 26, 2006 - Revision: 1.5

The Setup program may stop responding after Setup restarts your Windows 2000-based computer

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SYMPTOMS

When you install the slipstream version of Microsoft Windows 2000 with Service Pack 4 (SP4), you may experience one of the following symptoms, depending on whether you perform an attended installation or an unattended installation:
  • If you perform an attended installation, the Setup program stops responding (hangs) after Setup restarts the computer during the installation process.
  • If you perform an unattended installation, the installation is successfully completed. However, all installation options are unavailable, and no mouse pointer is displayed.
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CAUSE

This issue occurs if the following conditions are true:
  • An application programming interface (API) in Windows 2000 SP4 queries for a REG_MULTI_SZ registry value that is NULL.
  • There is a NULL value under the
    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\i8042prt\Parameters
    registry key.
Note This issue occurs specifically with the Japanese-language version of Windows 2000. However, it may also occur with any language version of a slipstream version of Windows 2000 SP4.
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RESOLUTION

To resolve this issue, obtain the following hotfix. Integrate the files that are contained in this hotfix with the installation source files that you are using to install Windows 2000. Then, install Windows 2000 again. For additional information about how to integrate software updates into your Windows installation source files, click the following article number to view the article in the Microsoft Knowledge Base:
828930  (http://support.microsoft.com/kb/828930/ ) How to integrate software updates into your Windows installation source files
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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Windows 2000 Service Pack 4.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   10-Feb-2004  19:47  5.0.2195.6897      30,160  Mountmgr.sys
   24-Jan-2005  05:58  5.0.2195.7023   1,713,024  Ntkrnlmp.exe     
   24-Jan-2005  05:58  5.0.2195.7023   1,712,192  Ntkrnlpa.exe     
   24-Jan-2005  05:58  5.0.2195.7023   1,734,464  Ntkrpamp.exe     
   24-Jan-2005  05:57  5.0.2195.7023   1,689,216  Ntoskrnl.exe
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915  (http://support.microsoft.com/kb/816915/ ) New file naming schema for Microsoft Windows software update packages
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
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APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
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Keywords: 
kbautohotfix kbwin2000presp5fix kbfix kbbug kbhotfixserver kbqfe KB867856
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