When you try to install Microsoft SQL Server 2000 Reporting
Services, you may receive one of the following error messages:
Error message 1
Microsoft SQL Server 2000
Reporting Services Setup The installer has encountered an unexpected error
installing this package. This may indicate a problem with this package. The
error code is 25619.
Error message 2
Setup Error An error has
occured during setup. An error has occured while performing the following setup
action. Please select help for more information about this error. You may be
able to skip this action by selecting ignore, or retry the action by selecting
retry. Selecting cancel will end the installation of SQL
Configuring Microsoft SQL Server
Note In the second error message, the word "occured" is a misspelling
for the word "occurred."
The SQL Server 2000 Reporting Services installation Setup
program uses the IWAM_ComputerName account to
configure Microsoft Internet Information Services (IIS). A problem may occur if
one or more of the following conditions are true.
Note ComputerName is a placeholder for the
name of your computer.
The IWAM_ComputerName account is
The password for the
IWAM_ComputerName account that is stored in the
following three locations is not synchronized:
The Internet Information Server (IIS)
The User Manager for Domains tool in Microsoft Windows
NT or the Local Users and Groups tool in Microsoft Windows 2000
Microsoft Transaction Server in Windows NT or Component
Services in Microsoft Windows 2000
To work around this problem, explicitly install SQL Server
2000 Reporting Services without creating the virtual directories, and then
manually create the virtual directories. To do this, follow these steps:
Install SQL Server 2000 Reporting Services without creating
the virtual directories by using the RSDONOTCREATEVIRTUALDIRECTORIES
command-line argument for the Setup.exe file. To do this, follow these steps:
Copy all the Setup files of SQL Server 2000 Reporting Services to a local folder. Make sure that the folder is located on the same drive as SQL Server.
At the command prompt, change the folder path
accordingly to the folder that contains the Setup.exe file of the SQL Server
2000 Reporting Services Setup program, and then run the following command.
Follow the installation steps for SQL Server 2000
Reporting Services that you see on the screen.
Because you installed
SQL Server 2000 Reporting Services without creating the virtual directories,
you receive a warning message that resembles the following toward the end
of the SQL Server 2000 Reporting Services installation:
could not initialize the report server. You must manually initialize the report
server before using it for the first time. For more information, see the
Reporting Services setup documentation.
Use Internet Services Manager and create the following
To do this, follow these steps:
Click Start, click
Run, type inetmgr, and then click
OK. In Microsoft Windows Server 2003, the Internet
Information Services (IIS) Manager window opens. In Microsoft Windows
2000 or in Microsoft Windows XP, the Internet Information
Services window opens.
In the left pane, right-click Default Web
Site, point to New, and then click Virtual
In the Virtual Directory Creation
Wizard dialog box, click Next.
On the Virtual Directory Alias page,
type Reports in the Alias box to create
the Reports virtual directory or type ReportServer to
create the ReportServer virtual directory, and then click
On the Web Site Content Directory
page, click Browse.
If you are creating the Reports virtual directory,
locate the Installation drive\Program Files\Microsoft SQL
Server\MSSQL\Reporting Services\ReportManager folder.
If you are creating the ReportServer virtual
directory, locate the Installation
drive\Program Files\Microsoft SQL Server\MSSQL\Reporting
On the Access Permissions page, click
In the Virtual Directory Creation
Wizard dialog box, click Finish.
For more information about how to create a virtual directory in
Internet Information Services, click the following article number to view the article in the Microsoft Knowledge Base: