In Microsoft CRM Sales for Outlook 1.2, when you create a mail merge document from a quote that contains blank lines, that is, carriage return-line feeds, in its description field, the Description field in the resultant mail merge document is put into a single line and does not retain the carriage return-line feeds.
Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:
904435
(http://support.microsoft.com/kb/904435/
)
Update Rollup 2 is available for Microsoft CRM 1.2
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