Article ID: 870679 - Last Review: July 24, 2007 - Revision: 3.12

Your Windows Server 2003-based multiprocessor computer with an AMD chipset may occasionally stop responding

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SYMPTOMS

Your Microsoft Windows Server 2003-based multiprocessor computer with an AMD chipset may occasionally stop responding (hang).
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CAUSE

This problem may occur if your multiprocessor computer has an AMD-8131 HyperTransport PCI-X Tunnel Data chipset installed.

Specifically, this problem occurs when multiple nonmaskable interrupts (NMIs) occur at the same time. An NMI is an interrupt that cannot be overruled by another service request. A hardware interrupt is defined as nonmaskable if it bypasses and takes priority over interrupt requests that are generated by software, by the keyboard, or by other installed devices.
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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   05-Aug-2004  00:37  5.2.3790.197      103,936  Hal.dll          
   05-Aug-2004  00:37  5.2.3790.197      109,056  Halaacpi.dll     
   05-Aug-2004  00:37  5.2.3790.197       78,336  Halacpi.dll      
   05-Aug-2004  00:37  5.2.3790.197      116,736  Halapic.dll      
   05-Aug-2004  00:37  5.2.3790.197      111,104  Halmacpi.dll     
   05-Aug-2004  00:37  5.2.3790.197      117,760  Halmps.dll       
   05-Aug-2004  01:15  5.2.3790.197    2,407,424  Ntkrnlmp.exe
   05-Aug-2004  00:37  5.2.3790.197    2,064,896  Ntkrnlpa.exe     
   05-Aug-2004  00:37  5.2.3790.197    2,109,440  Ntkrpamp.exe
   05-Aug-2004  01:20  5.2.3790.197    2,207,744  Ntoskrnl.exe
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100  (http://support.microsoft.com/kb/889100/ ) How to obtain the latest service pack for Windows Server 2003
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 1.
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MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
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APPLIES TO
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
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Keywords: 
kbautohotfix kbbug kbfix kbwinserv2003presp1fix kbhotfixserver kbqfe KB870679
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