Article ID: 870679 - View products that this article applies to.
Your Microsoft Windows Server 2003-based multiprocessor computer with an AMD chipset may occasionally stop responding (hang).
This problem may occur if your multiprocessor computer has an AMD-8131 HyperTransport PCI-X Tunnel Data chipset installed.
Specifically, this problem occurs when multiple nonmaskable interrupts (NMIs) occur at the same time. An NMI is an interrupt that cannot be overruled by another service request. A hardware interrupt is defined as nonmaskable if it bypasses and takes priority over interrupt requests that are generated by software, by the keyboard, or by other installed devices.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
Date Time Version Size File name -------------------------------------------------------------- 05-Aug-2004 00:37 5.2.3790.197 103,936 Hal.dll 05-Aug-2004 00:37 5.2.3790.197 109,056 Halaacpi.dll 05-Aug-2004 00:37 5.2.3790.197 78,336 Halacpi.dll 05-Aug-2004 00:37 5.2.3790.197 116,736 Halapic.dll 05-Aug-2004 00:37 5.2.3790.197 111,104 Halmacpi.dll 05-Aug-2004 00:37 5.2.3790.197 117,760 Halmps.dll 05-Aug-2004 01:15 5.2.3790.197 2,407,424 Ntkrnlmp.exe 05-Aug-2004 00:37 5.2.3790.197 2,064,896 Ntkrnlpa.exe 05-Aug-2004 00:37 5.2.3790.197 2,109,440 Ntkrpamp.exe 05-Aug-2004 01:20 5.2.3790.197 2,207,744 Ntoskrnl.exe
(http://support.microsoft.com/kb/889100/ )How to obtain the latest service pack for Windows Server 2003
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 1.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 870679 - Last Review: July 24, 2007 - Revision: 3.12