You have problems when you try to install or use 32-bit programs that use WMI in Windows Server 2003 64-Bit Enterprise Edition

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Article ID: 870775 - View products that this article applies to.
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SYMPTOMS

When you try to install a 32-bit program that uses Windows Management Instrumentation (WMI) on your Microsoft Windows Server 2003 64-Bit Enterprise Edition-based computer, the program may not install. Additionally, the 32-bit program that uses WMI may install, but the program may not work correctly.

CAUSE

This problem may occur if the program that you try to install requires a registry subkey that is not present in Windows Server 2003 64-Bit Enterprise Edition. The following registry subkey is not present in the 32-bit registry in Windows Server 2003 64-Bit Enterprise Edition:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\WBEM\Build

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Microsoft Windows Server 2003 64-Bit Enterprise Edition.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
   Date         Time   Version       Size     File name      Platform
   ------------------------------------------------------------------
   08-Jul-2004  21:14  5.2.3790.186  374,784  Wbemupgd.dll   IA-64
   08-Jul-2004  21:14  5.2.3790.186  131,584  Wwbemupgd.dll  x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 870775 - Last Review: July 24, 2007 - Revision: 1.12
APPLIES TO
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB870775

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