FIX: The Web Author tool does not work when you install Content Management Server 2002 Service Pack 1

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Article ID: 870990 - View products that this article applies to.
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When you install Microsoft Content Management Server (MCMS) 2002 Service Pack 1 (SP1), the Web Author tool may no longer work.


This problem may occur when you install MCMS SP1 on a computer that also has Microsoft Internet Explorer 5.01 installed.


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


You must have the following products installed:
  • Content Management Server 2002 Service Pack 1
  • Microsoft Internet Explorer 5.01

Restart requirement

This hotfix does not require a restart.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time    Version            Size    File name
   24-Sep-2004  04:43   05.0000.4521.0000  13,885  Authformclient.js
   24-Sep-2004  04:43                      7,289   Commonclient.js
   24-Sep-2004  04:43                      24,302


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


Article ID: 870990 - Last Review: November 15, 2007 - Revision: 2.2
  • Microsoft Content Management Server 2002
kbautohotfix kbqfe kbhotfixserver kbbug kbfix KB870990

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