Article ID: 870997 - Last Review: November 4, 2007 - Revision: 2.9

Windows XP and Windows 2000 clients that share a single organizational unit stop responding or spontaneously restart

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SYMPTOMS

Microsoft Windows XP-based computers that share a single organizational unit (OU) in a Microsoft Windows 2000 domain may experience the following symptoms:
  • The computer stops responding during logon if the logged-on User account of the user is a member of the OU.
  • The computer stops responding during startup if the Computer account is a member of the OU.
Windows 2000-based computers that share a single OU in a Windows 2000 domain may experience the following symptoms:
  • The computer restarts during logon if the logged-on User account of the user is a member of the OU.
  • The computer restarts during startup if the Computer account is a member of the OU.
  • The computer restarts continually. If the computer is a domain controller, the computer restarts more frequently because the domain controller applies computer policies every five minutes.
Additionally, the following errors may appear in the Application log on Windows XP-based computers and on Windows 2000-based computers:

Event Type: Error
Event Source: Application
Error Event Category: (100)
Event ID: 1000
Date: 2/19/2004
Time: 2:01:31 PM
Description: Faulting application lsass.exe, version 5.2.3790.0, faulting module secur32.dll, version 5.2.3790.0, fault address 0x0000674a.
Data: 0000: 6c707041 74616369 206e6f69 6c696146 0010: 20657275 61736c20 652e7373 35206578 0020: 332e322e 2e303937 6e692030 63657320 0030: 32337275 6c6c642e 322e3520 3937332e 0040: 20302e30 6f207461 65736666 30302074 0050: 37363030 6134

Event Type: Error
Event Source: Winlogon
Event Category: None
Event ID: 1015
Date: 2/19/2004
Time: 2:01:33 PM
Description: A critical system process, C:\WINDOWS\system32\lsass.exe, failed with status code c0000354. The machine must now be restarted.

Event Type: Information
Event Source: Application
Error Event Category: (100)
Event ID: 1004
Date: 2/19/2004
Time: 2:08:53 PM
Description: Reporting queued error: faulting application lsass.exe, version 5.2.3790.0, faulting module secur32.dll, version 5.2.3790.0, fault address 0x0000674a.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6c 73 61 ure lsa
0018: 73 73 2e 65 78 65 20 35 ss.exe 5
0020: 2e 32 2e 33 37 39 30 2e .2.3790.
0028: 30 20 69 6e 20 73 65 63 0 in sec
0030: 75 72 33 32 2e 64 6c 6c ur32.dll
0038: 20 35 2e 32 2e 33 37 39 5.2.379
0040: 30 2e 30 20 61 74 20 6f 0.0 at o
0048: 66 66 73 65 74 20 30 30 ffset 00
0050: 30 30 36 37 34 61 00674a

Notes
  • This problem may occur in safe mode or in normal mode.
  • A Windows 2000 domain controller may be able to work correctly in DS Restore mode.
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CAUSE

This problem may be caused by a malformed Group Policy Link (GPLink) attribute.
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RESOLUTION

Windows XP

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Windows XP Service Pack 1, or Windows XP Service Pack 2 installed to apply this hotfix.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP Service Pack 1
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   09-Aug-2004  22:27  5.1.2600.1581     688,128  Userenv.dll      
   30-Jul-2004  21:29  5.1.2600.1580     594,432  Xpsp2res.dll
Windows XP Service Pack 2
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   09-Aug-2004  21:52  5.1.2600.2504     723,456  Userenv.dll
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Windows 2000

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Windows 2000 Service Pack 3 installed to apply this hotfix.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   24-Mar-2004  02:17  5.0.2195.6824      42,256  Basesrv.dll      
   21-Sep-2003  00:45  5.0.2195.6824     236,304  Cmd.exe          
   19-Jun-2003  20:05  5.0.2195.6660     233,744  Gdi32.dll        
   24-Mar-2004  02:17  5.0.2195.6897     742,160  Kernel32.dll     
   24-Mar-2004  02:17  5.0.2195.6824      54,544  Mpr.dll          
   11-Jul-2004  19:31  5.0.2195.6958     335,120  Msgina.dll       
   24-Mar-2004  02:17  5.0.2195.6892      90,264  Rdpwd.sys
   04-Jun-2004  23:13  5.0.2195.6935   5,887,488  Sp3res.dll       
   24-Mar-2004  02:17  5.0.2195.6897     403,216  User32.dll       
   11-Jul-2004  19:31  5.0.2195.6958     393,488  Userenv.dll      
   10-Jul-2004  05:36  5.0.2195.6958   1,631,760  Win32k.sys
   11-Mar-2004  02:37  5.0.2195.6898     181,520  Winlogon.exe     
   25-Sep-2003  18:08  5.0.2195.6826     243,984  Winsrv.dll       
   24-Mar-2004  02:17  5.0.2195.6897     742,160  Kernel32.dll     
   10-Jul-2004  05:36  5.0.2195.6958   1,631,760  Win32k.sys
   25-Sep-2003  18:08  5.0.2195.6826     243,984  Winsrv.dll
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915  (http://support.microsoft.com/kb/816915/ ) New file naming schema for Microsoft Windows software update packages
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
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APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
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Keywords: 
kbautohotfix kbwinxpsp3fix kbwinxppresp3fix kbbug kbfix kbwin2000presp5fix kbhotfixserver kbqfe KB870997
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