Error messages that you receive when you update a task for a Project Server 2003 project plan in Microsoft Project Web Access

When you use Microsoft Project Web Access to submit an update to a task (such as your timesheet) for your Microsoft Office Project Server 2003 project plan to your project manager, you receive one of the following error messages:

This problem may occur if the update runs a stored procedure that takes a longer than expected to complete so that Microsoft Internet Information Services (IIS) times out before receiving a response from the SQL server.

For example, this problem may occur if tasks in your project plan span almost a year in duration. Therefore, the SQL query that occurs can take longer than expected to complete when lots of data is processed.

This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Project Server 2003 service pack, you do not have to install the hotfix.

Service pack information

This problem is corrected in Project Server 2003 Service Pack 1.

To resolve this problem, obtain the latest service pack for Project Server 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

How to obtain the hotfix

This issue is fixed in the Microsoft Office Project Server 2003 Hotfix Package that is dated December 12, 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

To temporarily work around this problem, increase the 'ASP script timeout' value.

To do this, follow these steps:

1. Start Microsoft Internet Information Services Manager.
   
   To do this, click Start, point to All Programs, point to Administrative Tools, and then click Internet Information Services (IIS) Manager.
2. In IIS Manager, expand your server.
3. Expand Web Sites.
4. Right-click your Web site, and then click Properties.
5. On the Home Directory tab, click Configuration.
6. On the Options tab, type a larger timeout value (such as 300 seconds) in the ASP script timeout box.
   
   Note The default value is 90 seconds
7. Click OK to close the Application Configuration dialog box.
8. Click OK to close your Web site Properties dialog box.
9. On the File menu, click Exit to quit Internet Information Services (IIS) Manager.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Project Server 2003 Service Pack 1.