Article ID: 871122 - View products that this article applies to.
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INTRODUCTION

The Wireless Network Setup Wizard and the View Available Wireless Networks feature both rely on the Wireless Zero Configuration service to provide their functionality to Microsoft Windows XP Service Pack 2 (SP2) or Service Pack 3 (SP3) and Microsoft Windows XP Table PC Edition 2005. If the Wireless Zero Configuration service is not available, you receive an error message that directs you to this article.

More information

This behavior occurs for several reasons. Some computer and hardware manufacturers provide their own configuration software that replaces the Wireless Zero Configuration service that is provided in Windows. In that case, you must use the software that is provided by the manufacturer to configure your wireless network. If you want to use the Wireless Network Setup Wizard or the View Available Wireless Networks feature to configure your wireless device, see the documentation that came with your computer or with your wireless network card. Use this documentation to determine whether you can use the Wireless Zero Configuration service to configure your wireless network. Sometimes, you cannot use the Windows functionality.

To attempt to reconfigure Wireless Zero Configuration for all wireless profiles, go to the "Fix it for me" section. If you’d rather attempt to reconfigure Wireless Zero Configuration yourself, go to the "Let me fix it myself" section.

Fix it for me

To reconfigure Wireless Zero Configuration for all wireless profiles automatically, click the  Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.


Fix this problem
Microsoft Fix it 50469


Note This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD so that you can run it on the computer that has the problem.


Let me fix it myself

If your computer or your wireless network adapter did not come with its own wireless network software, follow these steps:
  1. Click Start, click Run, type ncpa.cpl, and then click OK.
  2. Click Network Connections.
  3. In Network Connections, click to select your wireless connection, and then click Change settings of this connection.
  4. On the Wireless Networks tab, click to select the Use Windows to configure my wireless network settings check box.
To start the Wireless Zero Configuration service, follow these steps:
  1. Click Start, click Run, type %SystemRoot%\system32\services.msc /s, and then click OK.
  2. Double-click Wireless Zero Configuration.
  3. In the Startup type list, click Automatic, and then click Apply.
  4. In the Service status area, click Start, and then click OK.

If you receive an error message when you try to start the service, see the "References" section for more troubleshooting information.

References

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
815485 Overview of the Wi-Fi Protected Access (WPA) security update in Windows XP
313242 How to troubleshoot wireless network connections in Windows XP

Properties

Article ID: 871122 - Last Review: December 27, 2013 - Revision: 7.0
Applies to
  • Microsoft Windows XP Service Pack 3
  • Microsoft Windows XP Service Pack 2
  • Microsoft Windows XP Tablet PC Edition 2005
Keywords: 
kbsecurity kbinfo kb3rdparty kbusb kbnetworkcard kbdriver kbhardware kbwireless kbwizard kbnetwork kbtshoot kbmsifixme kbfixme KB871122

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