You cannot install Microsoft Office Project Server 2003 on Microsoft Windows Server 2003

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Article ID: 871158 - View products that this article applies to.
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
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SYMPTOMS

When you try to install Microsoft Office Project Server 2003 on a Microsoft Windows Server 2003-based computer, the installation may stop unexpectedly. When you check the verbose log, you see the following error message:
ConfigureIIS: Error 0x8004e00f: ...failed to CreateApplication; hr=8004e00f
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
823587 How to view the installation log files and create verbose installation log files in Project 2003 and in Project Server 2003

CAUSE

This problem may occur because the COM+ service that is included in Microsoft Windows does not start. If the COM+ service cannot communicate with the Microsoft Distributed Transaction Coordinator (MSDTC) service in Microsoft Windows, an error occurs and the Project Server 2003 files that were previously installed are removed.

RESOLUTION

The following steps are a sequential overview of the steps that you must follow:
  1. In the registry, under the MSDTC subkey, add the TurnOffRPCSecurity entry to the registry, and then set it to a value of 1.
  2. Change the Log On account of the MSDTC service to the
    NT Authority\NetworkService account.
  3. Remove the registry entry that you added to turn the remote procedure call (RPC) security back on, and then start installing Project Server 2003.
Note The TurnOffRPCSecurity entry is a feature in Windows Server 2003 that is designed to revert the MSDTC authentication security level for RPC calls to the authentication security level of Windows 2000 Server. This process lets the user configure the MSDTC service.

Step 1: Add the TurnOffRPCSecurity entry to the registry


Warning If you use Registry Editor incorrectly, you may cause serious problems that may require that you reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To add the TurnOffRPCSecurity entry to the registry, do the following:
  1. Click Start, click Run, type regedt32, and then press ENTER.
  2. Expand the
    HKEY_LOCAL_MACHINE
    hive, and then locate the
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSTDC
    subkey.
  3. Right-click the MSMSDTC subkey, point to New, and then click DWORD value to create a new registry entry.
  4. Type TurnOffRPCSecurity, and then press ENTER.
  5. Right-click TurnOffRPCSecurity, and then click Modify.
  6. In the Value data box, type 1, and then click OK.
  7. Quit Registry Editor.

Step 2: Change the Log On account of the MSDTC service


To change the Log On account of the MSDTC service, do the following:
  1. Click Start, point to Programs, point to Administrative Tools, and then click Services.
  2. In the Services list, right-click Distributed Transaction Coordinator, and then click Stop.
  3. Right-click the MSDTC service, and then click Properties.
  4. Click the Log On tab.
  5. Under the Log on as section, click This Account.
  6. In the account entry box, type NT Authority\NetworkService. Leave the Password blank.
  7. Click OK.
  8. Right-click the MSDTC service, and then click Start.
  9. Quit the Services snap-in.

Step 3: Remove the registry entry that you added


Warning If you use Registry Editor incorrectly, you may cause serious problems that may require that you reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To remove the registry entry that you added, do the following:
  1. Open Registry Editor.
  2. Expand the
    HKEY_LOCAL_MACHINE
    hive, and then locate the
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSTDC
    subkey.
  3. In the right pane, right-click the TurnOffRPCSecurity entry, and then click Delete.
  4. Click Yes in the Confirm dialog box.
  5. Quit Registry Editor.
  6. Install Project Server 2003.

Properties

Article ID: 871158 - Last Review: September 18, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Office Project Server 2003
Keywords: 
kbsetup kbtshoot kbprb KB871158

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