FIX: "The encoding process was unable to keep up with the amount of supplied data" error message when you are encoding from a broadcast source by using Windows Media Encoder 9 Series

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Article ID: 871214 - View products that this article applies to.
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SYMPTOMS

When you are encoding from a broadcast source, a profile that includes a script stream may stop occasionally. When this problem occurs, you receive the following error message:
0xC00D0BCC -- The encoding process was unable to keep up with the amount of supplied data

CAUSE

This error occurs because the script stream does not provide a sample at a regular interval. Therefore, the audio stream and the video stream may queue up data and may throw this error.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

The following file is available for download from the Microsoft Download Center:

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Download
Download the WindowsMedia9-KB871214-x86-ENU.exe package now.

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
    Date         Time   Version     Size       File name
   -------------------------------------------------------
   23-Jun-2004  16:00  9.0.0.3207  1,550,848  Wmenceng.dll

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 871214 - Last Review: September 27, 2011 - Revision: 2.0
APPLIES TO
  • Windows Media Encoder 9 Series
Keywords: 
kbfix KB871214

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