Article ID: 872790 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
When you try to connect to a cluster file share resource in Microsoft Windows 2000 Server, the connection may not be successful, and the following event may appear in the System log:
Event ID: 1055
Event ID: 2510
This problem occurs when a deadlock condition exists between the Server, Spooler, and Redirector services.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo install this hotfix, you must have Windows 2000 Service Pack 3 installed on your computer.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------- 20-Jul-2004 21:23 5.0.2195.6960 239,696 Srv.sys 19-Jun-2003 20:05 5.0.2195.6697 83,728 Srvsvc.dll 20-Jul-2004 23:14 7,640 Kb872790.cat
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information about the new file naming schema for Microsoft Windows software update packages, click the following article number to view the article in the Microsoft Knowledge Base:
816915For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
This hotfix is included in the list of recommended hotfixes to be proactively applied to Windows 2000 server clusters. Click the following article number to view the article that contains this list in the Microsoft Knowledge Base:
895090This hotfix should be evaluated and applied proactively to all server clusters that are prone to be negatively affected by the problem that is described in this article.
(http://support.microsoft.com/kb/895090/ )Recommended hotfixes for Windows 2000 Service Pack 4-based server clusters