Article ID: 873166 - Last Review: August 26, 2004 - Revision: 2.4

Your computer may unexpectedly stop responding when you try to install modem drivers on a Windows XP Service Pack 2-based computer

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SYMPTOMS

When you try to install the drivers for a BeWAN ADSL USB ST modem or for a for a ZyXEL Omni.net ISDN USB modem, your computer may unexpectedly stop responding.
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CAUSE

This issue may occur if you installed Microsoft Windows XP Service Pack 2.
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RESOLUTION

To resolve this issue, obtain and then install the most recent drivers that are available for your device.
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For more information about the most recent drivers that are available for the BeWAN ADSL USB ST modem, visit the following BeWAN Systems Web site:
http://www.bewan.com (http://www.bewan.com)


For more information about the most recent drivers that are available for the ZyXEL Omni.net ISDN USB modem, visit the following ZyXEL Web site:
http://www.us.zyxel.com/support/download.php (http://www.us.zyxel.com/support/download.php)
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
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APPLIES TO
  • Microsoft Windows XP Professional Service Pack 2 (SP2)
  • Microsoft Windows XP Home Edition Service Pack 2 (SP2)
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Keywords: 
kbshutdown kberrmsg kbdriver kbconsumer kbhardware kbtshoot kbprb KB873166
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