Article ID: 873169 - View products that this article applies to.
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SYMPTOMS

After you install Microsoft Windows XP Service Pack 2 on a computer that is running Microsoft Windows XP, the universal serial bus (USB) drivers do not appear to update.

CAUSE

After you upgrade from Windows XP to Windows XP Service Pack 2, the USB drivers appear with the earlier version numbers, even though the files have been updated.

RESOLUTION

To resolve this problem, install Windows XP SP2, and then update the drivers for the USB devices that are connected to your computer. To update these drivers, follow these steps:
  1. Click Start, click Run, type devmgmt.msc, and then click OK.
  2. Double-click the type of device that you want to update.
  3. Double-click the specific device that you want to update.
  4. Click the Driver tab, and then click Update Driver.
  5. Follow the instructions in the Hardware Update Wizard.
  6. Repeat steps 2 through 5 for each USB device.

Note You can also install Windows XP SP2, and then disconnect and reconnect the USB devices that are connected to your computer. By doing this, you start the Plug and Play utility. The Plug and Play utility updates the version numbers for the drivers.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information about updating drivers and managing devices with Device Manager, click the following article number to view the article in the Microsoft Knowledge Base:
283658 How to manage devices in Windows XP

Properties

Article ID: 873169 - Last Review: August 26, 2004 - Revision: 2.3
APPLIES TO
  • Microsoft Windows XP Professional Service Pack 2 (SP2)
  • Microsoft Windows XP Home Edition Service Pack 2 (SP2)
Keywords: 
kbupgrade kb3rdparty kbhardware kbdriver kbtshoot kbprb KB873169

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