Article ID: 873204 - View products that this article applies to.
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect the computer.
This article describes how to troubleshoot an issue in which you cannot update online quotes in Microsoft Money or in MSN Money. This article lists the symptoms of this issue and provides troubleshooting steps to isolate the cause. It also provides steps to resolve the issue.
When you try to update online quotes, you may experience one or more of the following symptoms:
Money was unable to connect to the online quotes server. Check your Internet connection and try the operation again.
Your last call encountered an error date. Money was unable to connect to the online quotes server. Check your Internet connection and try the operation again. An Internet communication error occurred. Please try your call again later OFXIE12029
Your last call encountered an error:
Money was unable to complete the operation. There is a problem with your Money installation. Please reinstall Money from your original product disks.
No quotes available at this time
We're sorry, but investment quotes are not available at this time. Please try again soon.
News is not available at this time.
This issue may occur if one or more of the following conditions are true:
To determine whether there are any known issues with the quotes servers, visit the following MSN Money Network Status page:
http://articles.moneycentral.msn.com/common/networkstatus.aspxTo troubleshoot this issue, follow these steps.
Step 1: Test your Internet connectionTo test your Internet connection, visit the following Microsoft Web sites:
Step 2: If you are using Microsoft Money, test your Internet connection in Money
If you receive an error message when you try to sign in to Windows Live ID, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/891338/ )Error messages that you receive when you try to open Money by using your Windows Live ID credentials
Step 3: Test and then verify stock symbols in MSN Money
How to test stock symbols
If you cannot receive updated quotes on either computer, there may be a problem with the symbols that are used. In this case, go to the "How to verify stock symbols" section.
If you can receive updated quotes on the second computer but not on the first computer, go to step 4.
How to verify stock symbolsIf a stock symbol changes, the old symbol may continue to work for a short time. When the old symbol is no longer valid, Money cannot update the symbol.
Additionally, the symbols that are recognized by the MSN Money quotes servers and data providers may differ from the symbols that you are using. You can use the Find Symbol feature in Money or in MSN Money to determine whether there is a recognized symbol that you can use.
To use the Find Symbol feature in MSN Money, follow these steps:
Step 4: Temporarily disable or remove firewall, antivirus, or other security softwareWarning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
To test this issue, temporarily disable or remove any third-party firewall programs, antivirus, or other security software that is installed. For more information about how to do this, contact the manufacturer of your software.
Note When you disable the software, the software is not always completely disabled. If you disable the software and the issue is not resolved, try temporarily removing the software.
If this procedure resolves the issue, you may be able to add "*.moneycentral.msn.com" to the software’s exception or “trusted sites” list. For more information about how to do this, contact the manufacturer.
To temporarily disable or remove firewall, antivirus, or other security software, use one of the following procedures, as appropriate for the operating system that you are running.
Windows VistaTo resolve this issue, follow the steps in the appropriate section.
The computer is connected to the InternetView the "Turn Windows Firewall on or off" topic on the following Windows Online Help and Support Web site:
The computer is not connected to the InternetView the "Turn Windows Firewall on or off" topic in Windows Help and Support on the computer's hard disk by following these steps:
Windows XPIf you installed Windows XP Service Pack 2 (SP2), you can turn off the firewall software that is installed by Windows XP SP2. To do this, follow these steps:
Step 5: Determine the number of quotes that your Internet connection can updateThere is no set limit for the number of online quote updates that you can request. However, you may find that a slower connection, such as a dial-up connection, has a reduced effective limit on the number of quotes compared to a faster connection, such as a broadband connection.
To determine the number of quotes your connection will support, follow these steps.
Microsoft Money 2005 and later versions of Money
Microsoft Money 2004 and earlier versions of Money
Step 6: Install the latest version of MSN Money’s Deluxe (ActiveX) Portfolio (Investment Toolbox) ControlsFor more information about how to update the MSN Money ActiveX controls, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/176841/ )How to remove and reinstall the MSN Money Investing components
Step 7: Verify the URL for the online quote server
Verify that the QuoteServerURL registry value is correctImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Windows XP or an earlier version of Windows
Step 8: Remove and then reinstall MoneyFor more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/895866/ )How to remove and reinstall Microsoft Money
Step 9: Test the online updates by using VGA modeNote Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
When you update online quotes, a progress bar appears on the screen. If the video driver that is installed on your computer cannot display this feature correctly, your computer may stop responding (hang).
To enable VGA mode on your computer, follow these steps.
Windows XP or an earlier version of Windows
Article ID: 873204 - Last Review: June 17, 2008 - Revision: 12.1
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