Help and Support
 

powered byLive Search

You cannot open or make a change to a Visio 2003 drawing that is located on a Web server that is running third-party portal software

View products that this article applies to.
Article ID:873425
Last Review:April 7, 2006
Revision:3.4
On This Page

SYMPTOMS

You cannot open or make a change to a Microsoft Office Visio 2003 drawing that is located on a Web server that is running third-party portal software. For example, when you try to open a Visio 2003 drawing that is located on a Plumtree portal, a blank Web page appears in your browser.

Back to the top

CAUSE

This problem occurs when Visio 2003 incorrectly encodes certain parts of the URL.

Back to the top

RESOLUTION

How to obtain the hotfix

This issue is fixed in the Visio 2003 Hotfix Package that is dated October 21, 2004. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
884592 (http://support.microsoft.com/kb/884592/) Description of the Visio 2003 post-Service Pack 1 hotfix package: October 21, 2004

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Back to the top

APPLIES TO
•Microsoft Office Visio Professional 2003
•Microsoft Office Visio Standard 2003

Back to the top

Keywords: 
kbqfe kbopenfile kbvisio2003presp2fix kbfix KB873425

Back to the top

Article Translations

 

Related Support Centers

Other Support Options

  • Need More Help?
    Contact a Support professional by Email, Online or Phone.
  • Customer Service
    For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.
  • Newsgroups
    Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.