"Iexplorer.exe has encountered a problem and needs to close" error message when you try to view a timesheet in Microsoft Project Web Access

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Article ID: 875344 - View products that this article applies to.
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SYMPTOMS

When you try to view a timesheet in Microsoft Project Web Access, Microsoft Internet Explorer quits, and you receive the following error message:

Iexplorer.exe has encountered a problem and needs to close
When you click more information, you receive the following error message where x.x.xxxx.xxxx is the version of Internet Explorer, and yyyyyyy is the offset:

AppName: iexplore.exe
AppVer: x.x.xxxx.xxxx
ModName: pjgrid.ocx
ModVer: 9.0.2000.224
Offset: yyyyyyy

CAUSE

This problem may occur if the Google Toolbar for Internet Explorer is installed on your computer.

WORKAROUND

To work around this problem, use one of the following methods.

Method 1

Remove the Google Toolbar for Internet Explorer. To do this, follow these steps:
  1. Click Start, click Control Panel, and then click Add or Remove Programs.
  2. Click Google Toolbar for Internet Explorer, and then click Change/Remove.

Method 2

Disable third-party browser extensions in Internet Explorer. To do this, follow these steps:
  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options, and then click the Advanced tab.
  3. On the Advanced tab, click to clear the Enable third-party browser extensions (requires restart) check box, and then click OK.
Note Both methods require that you restart Internet Explorer.

MORE INFORMATION

You may not experience this problem with a later version of the Google Toolbar. For more information about the Google Toolbar for Internet Explorer, visit the following Google Web site:
http://toolbar.google.com
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 875344 - Last Review: September 18, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Project Server 2002
  • Microsoft Project 2002 Professional Edition
  • Microsoft Project 2000 Standard Edition
  • Microsoft Office Project Web Access
Keywords: 
kb3rdparty kbtshoot kbprb KB875344

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