Article ID: 875429 - View products that this article applies to.
On a Microsoft Windows Server 2003-based server cluster, if you try to change the Cluster service account password by using the cluster.exe command together with the /changepassword option, you receive the following error message:
For example, you receive this error message if you try to change the Cluster service account password by using one of the following commands:
Failed to query node computername of cluster clustername.
System error 1355 has occurred (0x0000054b).
The specified domain either does not exist or could not be contacted.
This problem occurs because the Cluster.exe command tries to obtain the Cluster service account password from the cluster node in the user principal name (UPN) format. For example, the Cluster.exe command expects the Cluster service name to be in a format such as firstname.lastname@example.org. Because the server cluster is joined to a Windows NT 4.0 domain, the Cluster service account password is in the DOMAIN\CLUSTERACCOUNT format.
In this scenario, error code 0x54B corresponds to the following error result:
To work around this problem, manually change the Cluster service account password on the Windows NT 4.0 primary domain controller, and then specify the new password in the Cluster Service Properties (Local Computer) dialog box on each cluster node. To do this, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/305813/ )How to change the Cluster service account password
Contact us for more help
Connect with Answer Desk for expert help.