The PIN dialog box may not be displayed when you use a smart card to log on to a Windows Server 2003 Terminal Services session

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Article ID: 875506 - View products that this article applies to.
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SYMPTOMS

When you use a smart card to log on to a Microsoft Windows Server 2003 Terminal Services session, the smart card personal identification number (PIN) dialog box may not be displayed. This problem occurs if the following Group Policy settings are configured on the destination computer:
  • Interactive logon: Message text for users attempting to log on
  • Interactive logon: Message title for users attempting to log on

RESOLUTION

Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, Standard Edition
   Date         Time   Version            Size  File name
   -------------------------------------------------------------------
   16-Aug-2004  23:56  5.2.3790.199  1,192,448  Msgina.dll
   05-Aug-2004  18:26  5.2.3790.197     59,392  Ws03res.dll
   19-Jul-2004  06:32                      271  Branches.inf
   16-Aug-2004  23:58                      375  Updatebr.inf
   17-Aug-2004  00:00                    5,901  Update_rtmqfe.inf
Windows Server 2003, Enterprise Edition
   Date         Time   Version            Size  File name     Platform
   -------------------------------------------------------------------
   16-Aug-2004  11:19  5.2.3790.199  1,419,264  Msgina.dll       IA-64
   05-Aug-2004  05:57  5.2.3790.197     58,880  Ws03res.dll      IA-64
   16-Aug-2004  11:26  5.2.3790.199  1,192,448  Wmsgina.dll        x86
   05-Aug-2004  05:56  5.2.3790.197     59,392  Wws03res.dll       x86
   18-Jul-2004  08:52                      271  Branches.inf
   16-Aug-2004  11:30                      375  Updatebr.inf
   16-Aug-2004  11:31                    6,391  Update_rtmqfe.inf

Windows XP

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Windows XP service pack 1 installed to apply this hotfix.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Licdll.dll5.1.2600.1779398,84830-Nov-200502:14x86SP1SP1QFE
Msgina.dll5.1.2600.1779971,77630-Nov-200502:14x86SP1SP1QFE
Winlogon.exe5.1.2600.1779482,81629-Nov-200504:27x86SP1SP1QFE
Xpsp3res.dll5.1.2600.17797,16829-Nov-200501:07x86SP1SP1QFE
Licdll.dll5.1.2600.2804423,93630-Nov-200502:33x86SP2SP2QFE
Msgina.dll5.1.2600.2804997,37630-Nov-200502:33x86SP2SP2QFE
Winlogon.exe5.1.2600.2804503,80830-Nov-200502:11x86SP2SP2QFE
Xpsp3res.dll5.1.2600.280421,50430-Nov-200500:55x86SP2SP2QFE

WORKAROUND

To work around this problem, remove your smart card and then reinsert it into the smart card reader.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

REFERENCES

For more information about how to use Group Policy settings to display logon messages, click the following article number to view the article in the Microsoft Knowledge Base:
310430 How to configure Windows Server 2003 to display a message when users log on

Properties

Article ID: 875506 - Last Review: November 4, 2007 - Revision: 2.9
APPLIES TO
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbtshoot kbbug kbfix kbwinserv2003presp1fix KB875506

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