Article ID: 875556 - View products that this article applies to.
When you try to update a Microsoft Office 2003 program from Microsoft Update Web site or for AutoUpdate, you receive the following error message:
Similarly, when you try to update a Microsoft Office 2003 program from the Microsoft Office Download Center or from Microsoft Update, you receive the following error message:
Note The file name is frequently, but not limited to, SKUxxx.cab, where xxx corresponds to the second, third, and fourth numbers of the Product Code.
Installation Error: File not Found
A required installation file filename.CAB could not be found.
Original Installation Source Required:
If you installed program name from a CD, please insert your CD. If you installed program name over your computer network, please browse to the installation source on your network. Once you have located your installation source, click OK.
For more information about Product Code numbering in Office 2003, click the following article number to view the article in the Microsoft Knowledge Base:
832672Note To look for updates for Office 2003, visit the following Microsoft Web site:
(http://support.microsoft.com/kb/832672/ )Description of numbering scheme for product code GUIDs in Office 2003
This problem may occur if one of the following conditions is true:
To work around this problem, use one of the methods in this section.
Note Regardless of the method that you use to work around this problem, you can resolve this problem if you have the Office 2003 program CD. To permanently resolve this problem, use the Local Installation Source tool to repair the Local Installation Source. For more information about how to use the Local Installation Source tool, see the "Use the Local Installation Source tool" section.
Method 1: Provide the original source that you used to install the program the first timeWhen you receive the error message that is mentioned in the "Symptoms" section, perform one of the following steps to provide the original source that you used to install the program:
Note If the steps listed in Method 1 do not work, it is possible that the files in the MSOCache\All Users\download code folder do not match the files on the CD that you have provided. Check to make sure that the CD that you inserted matches the product that is being requested. For example, the installed product may be Microsoft Office Professional Edition 2003 and the CD contains files for Microsoft Office Professional Enterprise Edition 2003. If this is the case, you must remove the Microsoft Office product, and then install the product again from the available CD.
Note Toshiba provides a compressed image of the OneNote CD on the "Toshiba Recovery and Applications / Drivers" DVD that is located in the following folder:
CDROM Drive\COMPS\MICROSOFT OFFICE ONENOTE 20030\MANUALThere is a single file in this folder that is named the B21654A.exe file. To extract the B21654A.exe file follow these steps:
Method 2: Use Office UpdateMicrosoft Update is designed to install an update without user interaction. For example, if you use Microsoft Update, you do not have to provide the program CD. However, if you use Office Update, you are prompted for your program CD-ROM only if there is a problem with the Local Installation Source on the computer.
To have the Office Update Web site detect the required updates that you must install on your computer, visit the following Microsoft Web site:
Method 3: Use the Microsoft Download CenterYou can use the Microsoft Download Center to download a full-file version of the update if the following conditions are true:
http://www.microsoft.com/downloads/search.aspxTo search for the update that you want to install, follow these steps:
When you install an Office 2003 program, the Setup program copies the source files of the Office 2003 program to the following folder on an available local hard disk drive unless a low disk space issue prevents this feature:
How to use the Local Installation Source tool
To delete and disable the Local Installation Source for the program, follow these steps:
Note You must have the program CD to complete these steps.
830168The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
(http://support.microsoft.com/kb/830168/ )Frequently asked questions about the Local Install Source feature in Office 2003
Article ID: 875556 - Last Review: September 12, 2011 - Revision: 8.0
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