Article ID: 875573 - View products that this article applies to.
When you open an e-mail message from your Microsoft Exchange Server 2003 mailbox by using Microsoft Outlook Web Access, you cannot save that e-mail message as a file.
You expect the e-mail message to contain a View As Web Page link that you can click so that you can view the HTML body of the message exactly as it was sent in Microsoft Internet Explorer.
This issue occurs if you open the e-mail message by using the Outlook Web Access Premium e-mail client program. The functionality to view an e-mail message as a Web page is not currently included in the Outlook Web Access Premium client program. The Outlook Web Access Basic e-mail client program does include a View As Web Page link in an opened e-mail message.
To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/836993/EN-US/ )How to obtain the latest service packs for Exchange Server 2003
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
To work around this behavior, use the Basic version of the Outlook Web Access client program. To do this, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Exchange Server 2003 Service Pack 2.