The Microsoft Exchange Information Store service (Store.exe) crashes when an Outlook Web Access client adds an attachment to an e-mail message
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. SYMPTOMSWhen you add an attachment to an e-mail message that you create in Microsoft Office Outlook Web Access for Exchange Server 2003, the message may become dimmed in appearance. Additionally, the Microsoft Exchange Information Store service (Store.exe) stops on the Exchange Server 2003 computer. CAUSEThis issue may occur when Norman antivirus software is running on the Exchange Server 2003 computer. RESOLUTIONTo resolve this issue, obtain and install an update for your Norman antivirus software from Norman Data Defense Systems, Inc. For information about how to obtain and install this update, visit the following Web site: http://www.norman.com/Support/15683 (http://www.norman.com/Support/15683) APPLIES TO
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