"STOP 0x0000007B: INACCESSIBLE_BOOT_DEVICE" error message when you use a USB CD-ROM device to install Windows Server 2003 or Windows 2000

View products that this article applies to.

SYMPTOMS

When you use a universal serial bus (USB) CD-ROM device to install any of the products in the "Applies to" section of this article, and the BIOS is not enabled for integrated device electronics (IDE) CD-ROM devices, the computer may not start after you install the operating system. You may receive a Stop error message that is similar to the following, where the first parameter varies:

STOP: 0x0000007B (F967963c, c0000034, 0, 0)
INACCESSIBLE_BOOT_DEVICE

Back to the top

RESOLUTION

Update information

The following files are available for download from the Microsoft Download Center:

Microsoft Windows Server 2003, 32-bit editions

Collapse this imageExpand this image

Download the WindowsServer2003-KB883114-x86-enu.EXE package now. (http://www.microsoft.com/downloads/details.aspx?amp;amp;amp;amp;amp;displaylang=en&familyid=1111853E-D501-49B8-9D80-66B81AFE4EBA&displaylang=en)

Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

Collapse this imageExpand this image

Download the WindowsServer2003-KB883114-ia64-enu.EXE package now. (http://www.microsoft.com/downloads/details.aspx?amp;amp;amp;amp;amp;displaylang=en&familyid=8A1B6828-9AAE-41A4-89B4-BF6E3ACC41DB&displaylang=en)

Microsoft Windows 2000

Collapse this imageExpand this image

Download the Windows2000-KB883114-x86-ENU.EXE package now. (http://www.microsoft.com/downloads/details.aspx?amp;amp;displaylang=en&familyid=041B9C10-2A36-45E9-82FF-01AA58917CAB&displaylang=en)

Release Date: November 24, 2004

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Update replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit editions

   Date         Time   Version          Size  File name
   -------------------------------------------------------
   23-Jul-2004  21:53  5.2.3790.196  127,488  Scsiport.sys

Windows Server 2003, Enterprise Edition for Itanium-based Systems

   Date         Time   Version          Size  File name     Platform
   -----------------------------------------------------------------
   23-Jul-2004  20:55  5.2.3790.196  292,352  Scsiport.sys  IA-64

Windows 2000

   Date         Time   Version          Size  File name 
   -------------------------------------------------------
   29-Jul-2004  19:48  5.0.2195.6961  74,192  Scsiport.sys

Note After you download this hotfix, you must rebuild the Windows CD-ROM image to include this file and then burn a new CD-ROM.

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Back to the top

REFERENCES

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

834938 (http://support.microsoft.com/kb/834938/ ) You receive a "DRIVER_IRQL_NOT_LESS_OR_EQUAL STOP 0xD1" error message, and your Windows 2000 Server-based computer stops responding

835166 (http://support.microsoft.com/kb/835166/ ) You receive a "DRIVER_IRQL_NOT_LESS_OR_EQUAL STOP 0xD1" error message, and your Windows Server 2003-based computer stops responding

Back to the top