How to reset the default virtual directories that are required to provide Outlook Web Access, Exchange ActiveSync, and Outlook Mobile Access services in Exchange Server 2003

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Article ID: 883380 - View products that this article applies to.
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Summary

This article describes how to re-create the Microsoft Exchange Server-related virtual directories in Internet Information Services (IIS). Microsoft Exchange Server 2003 supports Microsoft Office Outlook Web Access, Exchange ActiveSync, and Outlook Mobile Access. These services are enabled through six virtual directories that are created by default in IIS when you install Exchange Server 2003. If the virtual directories become corrupted, or if any one of the related services fails, you may want to remove these virtual directories. However, these virtual directories are not automatically re-created.

In this scenario, you must use one of the following methods to remove and then re-create the virtual directories in IIS:
  • Method 1: Use Metabase Explorer from the IIS 6.0 Resource Kit Tools
  • Method 2: Use Adsutil.vbs
  • Method 3: Edit the Metabase.xml file

INTRODUCTION

Sometimes you must re-create the IIS virtual directories when you have problems with Outlook Web Access or other mobility services on your Exchange Server 2003 computer. By default, Exchange Server 2003 creates the following IIS virtual directories: Exadmin, Exchange, ExchWeb, Microsoft-Server-ActiveSync, OMA, and Public.

However, if you delete the IIS virtual directories that are used by Outlook Web Access and by other mobility services, the virtual directories are not automatically re-created when you restart the Exchange System Attendant service. This article describes three methods that you can use to delete and to re-create the virtual directories that are used by Outlook Web Access.

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Note In Microsoft Exchange 2000 Server, after you delete the virtual directories for Outlook Web Access, the virtual directories are re-created when you restart the Exchange System Attendant service.

For more information about the virtual directories for Outlook Web Access in Exchange Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:
821898 Virtual Internet Information Services (IIS) directories that are used by Outlook Web Access in Exchange Server 2003

More information

To delete and to re-create the virtual directories for Outlook Web Access, use one of the following methods.

Method 1: Use Metabase Explorer from the IIS 6.0 Resource Kit Tools

To use Metabase Explorer from the IIS 6.0 Resource Kit Tools, follow these steps:

Method 2: Use Adsutil.vbs

To use Adsutil.vbs, follow these steps:

Method 3: Edit the Metabase.xml file

To resolve this issue, you must change the Metabase.xml file. The changed Metabase.xml file causes the Exchange Server-related virtual directories to be re-created when the Microsoft Exchange System Attendant service is restarted. To do this, follow these steps:

More information

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Properties

Article ID: 883380 - Last Review: September 4, 2013 - Revision: 6.0
Applies to
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft ActiveSync 4.5
  • Windows Mobile 6.5 Standard
Keywords: 
kbhowto KB883380

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