Removing a smart card immediately after you log off a Windows XP-based computer may cause the computer to stop responding

Hotfix Download Available
View and request hotfix downloads

View products that this article applies to.

SYMPTOMS

If you remove your smart card immediately after you log off a Microsoft Windows XP-based computer, the computer may stop responding (hang) and you cannot log back on.

Back to the top

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites to install this hotfix.

Restart information

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is not replaced by any later hotfix.

Registry information

You do not have to create or to modify any registry keys to use the hotfix that this package contains.

Hotfix file information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft Windows XP Service Pack 1 (SP1)

   Date         Time   Version        Size     File name
   --------------------------------------------------------
   26-Aug-2004  02:18  5.1.2600.1579  398,848  Licdll.dll       
   26-Aug-2004  01:47  5.1.2600.1587  483,328  Winlogon.exe

Microsoft Windows XP Service Pack 2 (SP2)

   Date         Time   Version        Size     File name
   --------------------------------------------------------
   26-Aug-2004  01:46  5.1.2600.2508  502,784  Winlogon.exe

Back to the top