The S/MIME control does not load in OWA when you are running the Exchange Server 2003 OWA client on a Windows XP Service Pack 2-based computer

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Article ID: 883543 - View products that this article applies to.
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SYMPTOMS

When you use the Microsoft Exchange Server 2003 version of the Microsoft Outlook Web Access (OWA) client, the Secure/Multipurpose Internet Mail Extension (S/MIME) control does not load after you download and install it from the OWA Options page. You experience the following symptoms:
  • If you click Options in the left pane, the E-mail Security area of the OWA Options page indicates that the S/MIME control is not installed. Only the Download button is available. You expect to see the Encrypt contents and attachments for outgoing messages check box and the Add a digital signature to outgoing messages check box.
  • When you start a new e-mail message, you experience the following symptoms:
    • If you click Options, the E-mail Security section does not appear. You expect to see the Encrypt message contents and attachments and Add a digital signature to this message check boxes.
    • The Encrypt message contents and attachments and Add a digital signature to this message buttons do not appear on the toolbar.
  • You cannot drag attachments to a Compose Message form.
This problem occurs even though the files are correctly installed in the %Windir%\Downloaded Program Files folder and the following registry subkey is set correctly:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{b0f84fec-95ad-4f3e-8fc0-6bc1bbadbf0d}

CAUSE

This problem occurs when you run the OWA client on a Microsoft Windows XP Service Pack 2 (SP2)-based computer. The Exchange Server 2003 OWA client uses a particular function call to determine whether the S/MIME control is installed. Windows XP SP2 restricts the components that are supported by this function call. Therefore, OWA cannot detect that the S/MIME component is installed.

RESOLUTION

Update information

The following file is available for download from the Microsoft Download Center:

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Download
Download the Exchange2003-KB883543-x86-ENU.exe package now.

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

Prerequisites

This update requires Exchange Server 2003 Service Pack 1.

Restart requirement

You do not have to restart your computer to install this update. However, the following Exchange services are automatically restarted when you install this update:
  • Microsoft Exchange Event
  • Microsoft Exchange Information Store
  • World Wide Web Publishing Service
  • Simple Mail Transfer Protocol (SMTP)
  • Microsoft Exchange Routing Engine
  • Microsoft Exchange POP3
  • Microsoft Exchange IMAP4
  • IIS Admin Service

Update replacement information

This update does not replace any other updates.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   05-Aug-2004  01:58                        186  Blank.htm
   05-Aug-2004  01:59                        884  Ctrl_calendar.css
   05-Aug-2004  01:59                      8,454  Ctrl_calendar.htc
   05-Aug-2004  01:58                     32,093  Ctrl_calendar.js
   05-Aug-2004  01:59                      4,408  Ctrl_calendarview.css
   05-Aug-2004  01:59                     12,910  Ctrl_calendarview.htc
   05-Aug-2004  01:58                     76,663  Ctrl_calendarview.js
   05-Aug-2004  01:59                        489  Ctrl_calendarviewprn.css
   02-Jun-2004  23:57                     12,985  Ctrl_calviewdaily.xsl
   02-Jun-2004  23:57                     12,374  Ctrl_calviewmonthly.xsl
   02-Jun-2004  23:57                      8,425  Ctrl_calviewweekly.xsl
   05-Aug-2004  01:59                        986  Ctrl_ctxtmenu.htc
   05-Aug-2004  01:58                      4,920  Ctrl_ctxtmenu.js
   05-Aug-2004  01:59                      3,565  Ctrl_datepicker.htc
   05-Aug-2004  01:58                     35,382  Ctrl_datepicker.js
   05-Aug-2004  01:59                      6,575  Ctrl_formatbar.htc
   05-Aug-2004  01:58                     19,094  Ctrl_formatbar.js
   05-Aug-2004  01:59                      1,658  Ctrl_freebusy.css
   05-Aug-2004  01:59                      1,349  Ctrl_freebusy.htc
   05-Aug-2004  01:58                     35,039  Ctrl_freebusy.js
   05-Aug-2004  01:59                      3,068  Ctrl_message.htc
   05-Aug-2004  01:58                     16,027  Ctrl_message.js
   05-Aug-2004  01:59                      6,636  Ctrl_mimeformatbar.htc
   05-Aug-2004  01:58                     11,742  Ctrl_mimeformatbar.js
   05-Aug-2004  01:59                      1,352  Ctrl_notify.htc
   05-Aug-2004  01:58                        473  Ctrl_notify.js
   05-Aug-2004  01:58                      5,694  Ctrl_poll.js
   05-Aug-2004  01:59                      1,351  Ctrl_reminder.htc
   05-Aug-2004  01:58                      8,482  Ctrl_reminder.js
   05-Aug-2004  01:59                        864  Ctrl_tabpages.htc
   05-Aug-2004  01:58                      1,408  Ctrl_tabpages.js
   05-Aug-2004  01:59                      2,736  Ctrl_tree.htc
   05-Aug-2004  01:58                     26,880  Ctrl_tree.js
   05-Aug-2004  01:59                      2,470  Ctrl_tree_pf.htc
   05-Aug-2004  01:58                     26,286  Ctrl_tree_pf.js
   02-Jun-2004  23:58                      1,909  Ctrl_tree_pf.xsl
   05-Aug-2004  01:59                      3,115  Ctrl_view.htc
   05-Aug-2004  01:58                     73,451  Ctrl_view.js
   02-Jun-2004  23:58                     42,533  Ctrl_view.xsl
   05-Aug-2004  01:58                      6,183  Dlg_anr.js
   05-Aug-2004  01:58                      5,599  Dlg_editname.js
   05-Aug-2004  01:58                     22,286  Dlg_editrule.js
   05-Aug-2004  01:59                      4,184  Dlg_editsignature.js
   05-Aug-2004  01:59                     19,079  Dlg_gal.js
   05-Aug-2004  01:59                      6,035  Dlg_gallookup.js
   05-Aug-2004  01:59                      7,137  Dlg_junk.js
   05-Aug-2004  01:59                      4,942  Dlg_movecopy.js
   05-Aug-2004  01:59                      2,963  Dlg_newfolder.js
   05-Aug-2004  01:59                     18,270  Dlg_options.js
   05-Aug-2004  01:59                     19,887  Dlg_recurrence.js
   05-Aug-2004  01:59                     27,575  Dlg_reminder.js
   05-Aug-2004  01:59                      9,487  Dlg_rules.js
   05-Aug-2004  01:59                     15,404  Dlg_spell.js
   05-Aug-2004  01:59                     22,594  Dlg_taskrecurrence.js
   05-Aug-2004  01:59                      9,893  Dl_appointment.js
   05-Aug-2004  01:59                      7,835  Dl_composeapptrecurr.js
   05-Aug-2004  01:59                      4,380  Dl_composecommon.js
   05-Aug-2004  01:59                     14,895  Dl_composetaskrecurr.js
   05-Aug-2004  01:59                      6,165  Dl_contact.js
   05-Aug-2004  01:59                      3,687  Dl_folderview.js
   05-Aug-2004  01:59                      3,788  Dl_junk.js
   05-Aug-2004  01:59                      7,357  Dl_misc.js
   05-Aug-2004  01:59                      5,441  Dl_options.js
   05-Aug-2004  01:59                     13,263  Dl_task.js
   05-Aug-2004  01:59                      4,141  Frm_attach.js
   05-Aug-2004  01:59                     28,843  Frm_composeappt.js
   05-Aug-2004  01:59                     14,381  Frm_composecdl.js
   05-Aug-2004  01:59                     27,724  Frm_composecontact.js
   05-Aug-2004  01:59                     14,464  Frm_composenote.js
   05-Aug-2004  01:59                     10,429  Frm_composepost.js
   05-Aug-2004  01:59                     31,404  Frm_composetask.js
   05-Aug-2004  01:59                      6,319  Frm_forwardmeeting.js
   05-Aug-2004  01:59                        493  Frm_logoff.js
   05-Aug-2004  01:59                     25,359  Frm_mimecommon.js
   05-Aug-2004  01:59                     49,641  Frm_mimenote.js
   05-Aug-2004  01:59                      4,314  Frm_mimepreviewpane.js
   05-Aug-2004  01:59                      2,418  Frm_previewpane.js
   05-Aug-2004  01:59                     11,252  Frm_readappt.js
   05-Aug-2004  01:59                      6,023  Frm_readnote.js
   05-Aug-2004  01:59                      4,908  Frm_readpost.js
   05-Aug-2004  01:59                      3,448  Frm_readreports.js
   05-Aug-2004  01:59                      5,068  Frm_readtask.js
   29-Jul-2004  05:40                     11,282  Logoff.asp
   29-Jul-2004  05:40                     28,622  Logon.asp
   05-Aug-2004  01:59                      1,932  Owaprint.css
   05-Aug-2004  01:59                     10,499  Owastyle.css
   05-Aug-2004  01:59                      1,702  Owastyledl.css
   19-Aug-2004  18:37  5.3.18.6          316,624  Setupmcl.exe     
   05-Aug-2004  01:59                      1,060  Sps.css
   05-Aug-2004  01:59                        216  Style-chs30.css
   05-Aug-2004  01:59                        203  Style-cht30.css
   05-Aug-2004  01:59                        222  Style-jpn30.css
   05-Aug-2004  01:59                        200  Style-kor30.css
   05-Aug-2004  01:59                        204  Style-large30.css
   05-Aug-2004  01:59                        204  Style30.css
   02-Jun-2004  23:58                      6,941  Tf_galfind.xsl
   02-Jun-2004  23:58                     11,610  Tf_messages.xsl
   02-Jun-2004  23:58                     10,677  Tf_twoline.xsl
   05-Aug-2004  01:59                      1,501  Util_addrval.js
   05-Aug-2004  01:59                      4,293  Util_buttons.js
   05-Aug-2004  01:59                      3,438  Util_calendar.js
   05-Aug-2004  01:59                        877  Util_calmessaging.htc
   05-Aug-2004  01:59                      8,747  Util_calmessaging.js
   05-Aug-2004  01:59                     16,992  Util_forms.js
   05-Aug-2004  01:59                      9,061  Util_mimemsg.js
   05-Aug-2004  01:59                     17,273  Util_owa.js
   05-Aug-2004  01:59                     14,167  Util_recipients.js
   05-Aug-2004  01:59                     27,763  Util_view.js
   05-Aug-2004  01:59                      8,134  Vw_calendar.js
   05-Aug-2004  01:59                      1,062  Vw_calendarpart.css
   05-Aug-2004  01:59                        636  Vw_calendarpart.js
   05-Aug-2004  01:59                      1,938  Vw_contact.js
   05-Aug-2004  01:59                      2,659  Vw_dumpster.js
   05-Aug-2004  01:59                      9,646  Vw_message.js
   05-Aug-2004  01:59                      1,612  Vw_messagepart.js
   05-Aug-2004  01:59                     34,462  Vw_navbar.js
   05-Aug-2004  01:59                      8,926  Vw_search.js
   05-Aug-2004  01:59                      5,333  Vw_task.js
   05-Aug-2004  01:59                      3,483  Vw_taskpart.js
   05-Aug-2004  01:57  6.5.7232.22     5,179,904  Wmtemplates.dll  
 
Note The time and file size of the Logon.asp file and the Logoff.asp file will vary, depending on the language packs that you have installed. The files for other language packs should have a date of August 5, 2004 or a later date. To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

You must only install this update on computers that are running Exchange Server 2003 and the Microsoft Internet Information Services (IIS) OWA components. If you try to install the update on a computer that is only running Exchange System Manager and the Active Directory Connector, you will receive the following error message:
Invalid Exchange Installation

Important You should install this update on both front-end and back-end servers. When you use a front-end/back-end configuration, make sure that you update the front-end server before you update the back-end server.

For additional information about using S/MIME with Exchange Server 2003 OWA, click the following article number to view the article in the Microsoft Knowledge Base:
823568 How to configure Exchange Server 2003 OWA to use S/MIME
For additional information about how software updates are named, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
817903 New naming schema for Exchange Server software update packages


Properties

Article ID: 883543 - Last Review: October 26, 2006 - Revision: 5.6
APPLIES TO
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition
Keywords: 
kbqfe kbhotfixserver atdownload kbexchange2003presp2fix kbfix kbbug KB883543

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