The Terminal Services service on the Windows Server 2003-based computer stops responding. Therefore, when you use the Remote Desktop Connection program to connect to the terminal server, you receive the following error message:


Additionally, when you run the query session command on the terminal server, the query session command shows that several terminal sessions exist on the terminal server. However, when you use Task Manager on the terminal server, the terminal sessions only contain a csrss.exe process and a winlogon.exe process.

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In some specific scenarios, the Remote Desktop Protocol Device redirector driver (rdpdr.sys) cannot release virtual channel handle.

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Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, x86-based versions

File name	File version	File size	Date	Time	Platform
Rdpdr.sys	5.2.3790.207	188,416	02-Sep-2004	16:18	x86

Windows Server 2003, Itanium-based versions

File name	File version	File size	Date	Time	Platform
Rdpdr.sys	5.2.3790.207	597,504	02-Sep-2004	01:12	IA-64

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

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For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

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