You receive a "The necessary services are disabled or unavailable" error message when you connect to the Microsoft Windows Update Web site or to the Microsoft Update Web site

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SYMPTOMS

When you try to connect to the Microsoft Windows Update Web site or to the Microsoft Update Web site, you receive one of the following error messages:

• The necessary services are disabled or unavailable. Error 0x80246007
• The necessary services are disabled or unavailable. Error 0x80246008

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CAUSE

This problem occurs if the Background Intelligent Transfer Service (BITS) is not correctly registered on your computer.

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RESOLUTION

To resolve this problem, register the Qmgr.dll and Qmgrprxy.dll BITS files. To do this, follow these steps:

1. Click Start, click Run, type regsvr32 qmgr.dll in the Open box, and then click OK.
2. Click OK.
3. Click Start, click Run, type regsvr32 qmgrprxy.dll in the Open box, and then click OK.
4. Click OK.

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APPLIES TO

• Microsoft Windows Update
• Microsoft Update

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Keywords:

kbwindowsupdatev6 kbwindowsupdate kbtshoot kbprb KB883822

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