Description of the Outlook 2003 hotfix package: August 2, 2004

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Article ID: 883917 - View products that this article applies to.
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Microsoft has released the Outlook 2003 post-Service Pack 1 hotfix package for Microsoft Office Outlook 2003. This article describes the following items about the hotfix package:
  • Issues that the hotfix package fixes
  • Prerequisites for installing the hotfix package
  • Whether you must restart your computer after you install the hotfix package
  • Whether the hotfix package is replaced by any other hotfix package
  • Whether you must make any registry changes to use one or more of the hotfixes in the package
  • Files that the hotfix package contains


This article describes the Microsoft Office Outlook 2003 issues that are fixed in the Outlook 2003 hotfix package that is dated August 2, 2004.

Issues that are fixed in the hotfix package

The following issues are also fixed in this hotfix package, but they were not previously documented in a Microsoft Knowledge Base article:
  • When you forward a meeting request that contains custom properties and form fields in Outlook 2003, the properties are lost, and the custom form fields are blank.
  • If you use a Microsoft Exchange Client Extension that adds a temporary attachment to an Outlook 2003 e-mail message, the attachment is saved with the e-mail message when you close the e-mail message instead of being removed if one of the following conditions is true:
    • The e-mail message has a read receipt .
    • You open a new e-mail message in the Preview pane of Outlook 2003.

    This issue occurs, because the OnRead and the OnReadComplete events are raised. When the OnRead and the OnReadComplete events are raised, the e-mail message is marked as read. In this situation, neither the OnWrite nor the OnWriteComplete events are raised because the e-mail message is now marked as read, and the read receipt was sent.
  • When you use the Outlook Object Model to create an add-in to remove attachments from an HTML e-mail message, the add-in cannot remove any inline attachments, such as inline graphics, from the e-mail message. Other attachments, such as attached documents, are removed from the HTML e-mail message.
  • When you minimize Outlook 2003, the Outlook 2003 windows appear, and the Outlook 2003 Taskbar button flashes after several moments.

    This issue occurs when the currently selected Outlook folder has a Web page that is configured as a Home Page for the default view of that folder and the Web page is refreshed.
  • If you open an .msg file that contains an HTML or a plain text formatted e-mail message and then try to forward this e-mail message, you may receive the following error message:

    A resource is busy or you lack sufficient access rights or permissions.


Service pack information

This problem was first corrected in Office 2003 Service Pack 2.

To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
870924 How to obtain the latest service pack for Office 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


There are no prerequisites for this hotfix.

Restart information

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is not replaced by any later hotfix.

Registry information

You do not have to create or to modify any registry keys to activate any hotfixes that are contained in this package.

Hotfix file information

This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain of all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or a later version) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Download information:
   Date         Time   Version            Size    File name
   02-Sep-2004  16:27  5.0.2919.6304   5,245,984  Office2003-kb883917-glb.exe  

Microsoft Windows Installer MSP file information:
   Date         Time   Size       File name
   02-Sep-2004  03:48  8,709,120  Outlookff.msp (full-file/administrative)
   01-Sep-2004  09:14  3,420,160  Outlookop.msp (optimized)

After you install the hotfix, the global version of this fix has the file attributes (or a later version) that are listed in the following table:
   Date         Time   Version            Size    File name
   18-Aug-2004  05:25  11.0.6400.0        76,488  Dlgsetp.dll      
   18-Aug-2004  05:26  11.0.6400.0       132,296  Envelope.dll     
   18-Aug-2004  05:18  11.0.6400.0       345,800  Exsec32.dll
   18-Aug-2004  05:31  11.0.6400.0       122,056  Impmail.dll      
   18-Aug-2004  05:55  11.0.6400.0       158,912  Oladd.fae
   18-Aug-2004  05:58  11.0.6400.0       152,256  Olappt.fae
   18-Aug-2004  05:58  11.0.6400.0       117,952  Oljrnl.fae
   18-Aug-2004  05:55  11.0.6400.0       113,344  Olmail.fae
   18-Aug-2004  05:58  11.0.6400.0       104,640  Olnote.fae
   18-Aug-2004  05:41  11.0.6400.0       146,624  Oltask.fae
   23-Aug-2004  20:17  11.0.6401.0     7,573,704  Outllib.dll      
   28-Apr-2004  04:10  11.0.6353.0       196,296  Outlook.exe      
   18-Aug-2004  05:18  11.0.6400.0       140,480  Outlph.dll       
   18-Aug-2004  05:24  11.0.6400.0        44,744  Outlvbs.dll
   11-Mar-2004  20:01  11.0.6254.0        74,936  Rm.dll           
   18-Aug-2004  05:41  11.0.6400.0       100,552  Transmgr.dll     

Additional notes

  • For more information about how to install this hotfix, see the Readme.txt file that the package contains.
  • For more information about the differences between the two MSP files, visit the following Microsoft Web site:


For additional information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates


Article ID: 883917 - Last Review: November 15, 2007 - Revision: 4.5
  • Microsoft Office Outlook 2003
  • Microsoft Office Outlook 2003 with Business Contact Manager
kbautohotfix kbqfe kbhotfixserver kboffice2003sp2fix kboffice2003presp2fix kbhotfixrollup KB883917

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