Advanced Clients on a VPN connection cannot locate the management point in Systems Management Server 2003

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SYMPTOMS

Microsoft Systems Management Server (SMS) 2003 Advanced Clients on a virtual private network (VPN) connection cannot locate the management point.

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CAUSE

This problem occurs when the following conditions are true:

The SMS Advanced Clients connect over a VPN connection.
When you installed the SMS primary site, you chose the option for the Setup program not to extend the Active Directory directory service schema.

The Advanced Client tries to find the management point on the client's LAN connection instead of on the client's VPN connection.

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To resolve this problem, obtain the latest service pack for Systems Management Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

885643 (http://support.microsoft.com/kb/885643/ ) How To obtain the latest Systems Management Server 2003 service pack

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   -------------------------------------------------------------------------------
   19-Oct-2004  00:21  2.50.2726.153   5,353,704  Sms2003-rtm-kb884053-x86-enu.exe  
   25-Dec-2003  11:25  2.50.2726.153     151,552  Lsutilities.dll  
   25-Dec-2003  11:25                  6,462,464  Mp.msi
   25-Dec-2003  11:25                    521,728  Sms2003ac-kb884053-x86.msp

Installation instructions

This hotfix updates the Client Configuration Manager Framework component to version 2.50.2726.0153. This hotfix contains an Advanced Client update and a management point framework update. You must update all management points with the new framework. As part of the installation, this hotfix performs a site reset to automatically update all the management points in the SMS hierarchy. If you delay the SMS site reset, you must manually perform a site reset, or remove and then add the management points. You must reset each site where you apply this hotfix. To apply the hotfix silently, use the /s switch on the command line.

You must apply this hotfix at primary and secondary sites. Because of new architecture in SMS 2003, you must create a new package and a new program to advertise this hotfix to the Advanced Client computers. As part of the Setup program, this hotfix can create the package and advertisement automatically. We recommend that you let the Setup program create the package and the advertisement for you.

To install this hotfix, follow these steps:

Download the hotfix file, and then run the self-extracting executable file to create the Sms2003-rtm-kb884053-x86-enu.exe file.
Copy Sms2003-rtm-kb884053-x86-enu.exe to a folder on your SMS primary or secondary site server computer.
Click Start, point to All Programs, point to Systems Management Server, and then click SMS Administrator Console.
Expand Site Database.
Right-click Collections, point to New, and then click Collection.
In the Name box, type Advanced Clients for 884053.
On the Membership Rules tab, click the yellow database button to open Query Rule Properties.
In the Name box, type Advanced Clients for 884053.
Click Edit Query Statement.
On the General tab, click Show Query Language.

Paste or type the following query in the Query statement box:

select *  from  SMS_R_System inner join SMS_G_System_SMS_ADVANCED_CLIENT_STATE on SMS_G_System_SMS_ADVANCED_CLIENT_STATE.ResourceID = SMS_R_System.ResourceId where SMS_R_System.ClientType = 1 and SMS_G_System_SMS_ADVANCED_CLIENT_STATE.Name = "CcmFramework" and (SMS_G_System_SMS_ADVANCED_CLIENT_STATE.Version < "2.50.2726.0153" or SMS_G_System_SMS_ADVANCED_CLIENT_STATE.Version in ( "2.50.2726.4", "2.50.2726.5", "2.50.2726.18", "2.50.2726.1", "2.50.2726.16" ))

To use this query, you must have at least one Advanced Client computer in your inventory to create the database classes.

Click OK three times. This query identifies Advanced Client computers that do not have this hotfix installed. Additionally, this query identifies management points that also have the Advanced Client installed.
Run Sms2003-rtm-kb884053-x86-enu.exe on the SMS site server computer.
After the files are copied, click Yes, I want to create a package and program now, and then click Next.
Click Next to accept the default package and default program name.
Click Yes to perform a site reset.
In the SMS Administrator Console, expand Packages.
Right-click the KB884053 - Advanced Client Hotfix package, point to All Tasks, click Distribute Software, and then click Next.
Click to select the check box for your distribution points, and then click Next.
Click Next to advertise the program.
Click Next to select the program for the advertisement.
Click Advertise this program to an existing collection, and then click Browse.
Click the Advanced Clients for 884053 collection, and then click OK.
Click Next two times.
Click Advertise the program only to members of the specified collection, and then click Next.
Complete the Software Distribution Wizard.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Systems Management Server 2003 Service Pack 2.

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MORE INFORMATION

For more information about the standard terminology that is used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

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