Article ID: 884071 - View products that this article applies to.
When you start or run a program in Microsoft Windows XP, the program may crash when it tries to read valid data from or write valid data to a CD or DVD drive. You may receive the following error message:
Program_name has caused and error and must be closed.
We apologize for the inconvenience. If you were in the middle of something, the information you were working on might be lost.
Please tell Microsoft about this problem. We have created an error report that you can send to help us improve Program_name. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.
This problem occurs when Windows XP cannot access a file because of a problem with the CD or DVD drive or with the drivers for the CD or DVD drive. When this problem occurs, Windows XP closes the program.
To work around this problem, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the"Applies to" section.
The Error Reporting dialog box appears when an error occurs that causes a fatal event in the program. Error Reporting includes an option to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:
http://oca.microsoft.com/en/dcp20.aspThe following error signature applies to the error message that is mentioned in the "Symptoms" section:
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For help with CD or DVD drive problems in Windows Vista, visit the following Microsoft web page:
Fix problems in which your CD or DVD drive cannot read or write media in Windows
Article ID: 884071 - Last Review: September 13, 2006 - Revision: 1.4