Article ID: 884130
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INTRODUCTION

This article contains a list of programs that are known to experience loss of functionality when they run on a Microsoft Windows XP Service Pack 2 (SP2)-based computer. If you are using a program that appears on this list, contact the software vendor for more information. Microsoft is updating this list with new information as we receive it. Therefore, check this article frequently.

For client-based and server-based programs that communicate over the Internet or over a network, the new Windows Firewall feature that is included with Windows XP SP2 may be blocking unsolicited connections to your computer. Examples of these types of programs are:
  • Multiplayer games and instant message programs that are used over the Internet.
  • Windows XP SP2-based client programs that receive data from a server.
  • Windows XP SP2-based server programs that respond to client requests.

More information

For more information about how to use the Windows Firewall feature to let programs accept connections, click the following article numbers to view the articles in the Microsoft Knowledge Base:
842242 Some programs seem to stop working after you install Windows XP Service Pack 2
875357 Troubleshooting Windows Firewall settings in Windows XP Service Pack 2
For programs that exhibit issues on 64-bit-based computers that support the No Execute (NX) technology, the new Data Execution Prevention feature that is included with Windows XP SP2 may be preventing the programs from running correctly.

For more information about how to use the Data Execution Prevention feature, click the following article number to view the article in the Microsoft Knowledge Base:
875351 You receive a "Data Execution Prevention" error message in Windows XP Service Pack 2


The following table lists programs that are known to experience a loss of functionality when they run on a Windows XP SP2-based computer.

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Program name Program version Program vendor Processor typeWeb siteIssue or symptom
AOL Toolbar 1.13.2 AOL 32-bit and 64-bit (NX) http://www.aol.com The Information Bar blocks access to the tool's edit boxes.
PhotoShop CS8.0Adobe 64-bit (NX) http://www.adobe.com/products/photoshop/main.html Program installs, but will not start.
BlackICE 3.6 crj Internet Security Systems 64-bit (NX) http://www.iss.net When you use this program, you may receive a Stop error that causes the program to quit.
BootSkin All Stardock 32-bit and 64-bit (NX) http://www.stardock.com When you restart your computer during the Windows XP SP2 Setup program, a Stop error occurs. For more information, see the following Microsoft Knowledge Base article: http://support.microsoft.com/default.aspx?scid=kb;[ln];873159.
Command Antivirus 4.9 Authentium 32-bit and 64-bit (NX) http://www.authentium.com This program does not start.
Encyclopedia Britannica 2000 Deluxe 1 Encyclopedia Britannica 32-bit and 64-bit (NX) http://www.britannica.com Java rendering does not function after you install this program.
eTrust EZ Armor 1 Computer Associates 64-bit (NX) http://www.ca.com The EZ Firewall part of this program generates a Stop error during installation.
Freedom Force 1 Electronic Arts 32-bit and 64-bit (NX) http://www.ea.com When you start the program, a message appears that points you to the following EA Web site: http://techsupport.ea.com.
Kaspersky Anti-Virus  (German) 4.5 and 5.0 Kaspersky Labs 64-bit (NX) http://www.kaspersky.com Real-Time scanning does not work in version 4.5 or 5.0. The vendor's Web site has available product updates that are designed to address this issue.
Live Motion 1 Adobe 32-bit and 64-bit (NX) http://www.adobe.com This program displays various errors that prevent typical operation.
MapSend DirectRoute 1.0 Magellan 32-bit and 64-bit (NX) http://www.magellangps.com When you start the program, a message appears that points you to the following Web site: http://www.magellangps.com/en/support.
MPEGcraft DVD All Canopus 32-bit and 64-bit (NX) When you try to save an MPEG file, you receive a "Failed to Edit" error, and the file cannot be saved.
NBA LIVE 2000 1 Electronic Arts 32-bit and 64-bit (NX) http://www.ea.com This program does not start in certain systems.
NOD32 for Microsoft Windows 2.000.11 Eset 64-bit (NX) http://www.eset.com When this program is started on an AMD64-based computer, all network connectivity is lost. To resolve this issue, upgrade to NOD32 version 2.12.2 or higher.
Norman Personal Firewall 1.4 Norman 32-bit and 64-bit (NX) http://www.norman.com Norman Personal Firewall Assistant will not start.
Norman Personal Firewall 1.4 Norman 64-bit (NX) After this program installs and restarts, the desktop does not load correctly
Norton AntiVirus 2003 Symantec 32-bit and 64-bit (NX) http://www.symantec.comAt system startup, Scheduled Tasks in Norton AntiVirus 2003 does not automatically scan.
Norton SystemWorks 2003 - GoBack Personal Edition 2003 Symantec 64-bit (NX) http://www.symantec.com If you install this program, you receive the "DRIVER_OR_IRQ_NOT_EQUAL" error every time your computer starts.
Norton SystemWorks 2004 - GoBack32 2004 Symantec 64-bit (NX) http://www.symantec.com If you install this program, you receive the "DRIVER_OR_IRQ_NOT_EQUAL" error every time your computer starts.
OmniPage Pro 11 ScanSoft 32-bit and 64-bit (NX) http://www.nuance.com When you remove this program, the uninstall program does not finish.
Outpost Firewall 2.1 Agnitum 32-bit and 64-bit (NX) http://www.agnitum.com When you run this program, you may receive a Stop error and have to restart your computer.
PaperPort Deluxe 8 ScanSoft 32-bit and 64-bit (NX) http://www.nuance.com Setup or uninstall programs do not finish.
Pinnacle Studio 9 Pinnacle Systems 64-bit (NX) If you install this program, you receive a "Data Execution Prevention" error whenever an MPEG file is accessed.
Rational ClearCase 2003 IBM 32-bit and 64-bit (NX) http://www.ibm.com When you restart your computer during the Windows XP SP2 Setup program, a Stop error occurs.
Roboword Pro (Japanese) 6 TechnoCraft 32-bit and 64-bit (NX) http://www.technocraft.co.jp/english/pagehelp.html When you use the Search Station tool, this program closes prematurely.
Semagic 1.3.9.6 Live Journal 32-bit and 64-bit (NX) http://www.livejournal.com This program quits after you enter logon information.
Style XP 2 TGTSoft 32-bit and 64-bit (NX) http://www.tgtsoft.com An updated version of this program can be found on the TGTSoft Web site.
Virtual PC 2004 Microsoft 32-bit http://www.microsoft.comWhen you run a Windows XP SP2-based virtual machine, it will perform slowly compared to a Windows XP SP1-based virtual machine.
VirusSecurity 2004 (Japanese) 2004 Sourcenext 32-bit and 64-bit (NX) http://www.sourcenext.com Real Time Monitor does not start.
Window-Eyes Professional 4.2 GW Micro 32-bit and 64-bit (NX) http://www.gwmicro.com Multiple error messages occur during program installation. Visit the GW Micro Web site for information about an upgraded version of the program.
WinRoute Pro 4.25 Kerio 32-bit and 64-bit (NX) http://www.kerio.com When you start this program, a message appears that points you to the following Web site: http://www.kerio.com.
WordPerfect Office 11 Corel 32-bit and 64-bit (NX) http://www.corel.com WordPerfect Office Update cannot update the program. Users may download WordPerfect Office 11 Service Pack 2 to correct this issue. For more information, visit the following Corel Web site: http://www.corel.com/support.
ZoneAlarm 3.7 Zone Labs 64-bit (NX) http://www.zonelabs.com If you install this program, you receive a "PAGE_FAULT_IN_NONPAGED_AREA" error every time your computer starts.
ZoneAlarm 4 Zone Labs 64-bit (NX) http://www.zonelabs.com If you install this program, you receive a Stop error every time your computer starts.
ZoneAlarm 4.5x Zone Labs 64-bit (NX) http://www.zonelabs.com This program does not install. If you try to install it, you receive an "8e" Stop error every time your computer starts.
ZoneAlarm 5.0.590 Zone Labs 32-bit and 64-bit (NX) http://www.zonelabs.com When you try to remove ZoneAlarm, you receive a Stop error message or your computer restarts before the uninstall program finishes.

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Article ID: 884130 - Last Review: October 30, 2012 - Revision: 22.0
Keywords: 
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