Programs that are known to experience a loss of functionality when they run on a Windows XP Service Pack 2-based computer

View products that this article applies to.

Expand all | Collapse all

INTRODUCTION

This article contains a list of programs that are known to experience loss of functionality when they run on a Microsoft Windows XP Service Pack 2 (SP2)-based computer. If you are using a program that appears on this list, contact the software vendor for more information. Microsoft is updating this list with new information as we receive it. Therefore, check this article frequently.

For client-based and server-based programs that communicate over the Internet or over a network, the new Windows Firewall feature that is included with Windows XP SP2 may be blocking unsolicited connections to your computer. Examples of these types of programs are:

Multiplayer games and instant message programs that are used over the Internet.
Windows XP SP2-based client programs that receive data from a server.
Windows XP SP2-based server programs that respond to client requests.

MORE INFORMATION

For more information about how to use the Windows Firewall feature to let programs accept connections, click the following article numbers to view the articles in the Microsoft Knowledge Base:

842242 (http://support.microsoft.com/kb/842242/ ) Some programs seem to stop working after you install Windows XP Service Pack 2

875357 (http://support.microsoft.com/kb/875357/ ) Troubleshooting Windows Firewall settings in Windows XP Service Pack 2

For programs that exhibit issues on 64-bit-based computers that support the No Execute (NX) technology, the new Data Execution Prevention feature that is included with Windows XP SP2 may be preventing the programs from running correctly.

For more information about how to use the Data Execution Prevention feature, click the following article number to view the article in the Microsoft Knowledge Base:

875351 (http://support.microsoft.com/kb/875351/ ) You receive a "Data Execution Prevention" error message in Windows XP Service Pack 2

The following table lists programs that are known to experience a loss of functionality when they run on a Windows XP SP2-based computer.

Collapse this tableExpand this table

Program name	Program version	Program vendor	Processor type	Web site	Issue or symptom
AOL Toolbar	1.13.2	AOL	32-bit and 64-bit (NX)	http://www.aol.com (http://www.aol.com)	The Information Bar blocks access to the tool's edit boxes.
PhotoShop CS	8.0	Adobe	64-bit (NX)	http://www.adobe.com/products/photoshop/main.html (http://www.adobe.com/products/photoshop/main.html)	Program installs, but will not start.
BlackICE	3.6 crj	Internet Security Systems	64-bit (NX)	http://www.iss.net (http://www.iss.net)	When you use this program, you may receive a Stop error that causes the program to quit.
BootSkin	All	Stardock	32-bit and 64-bit (NX)	http://www.stardock.com (http://www.stardock.com)	When you restart your computer during the Windows XP SP2 Setup program, a Stop error occurs. For more information, see the following Microsoft Knowledge Base article: http://support.microsoft.com/default.aspx?scid=kb;[ln];873159 (http://support.microsoft.com/default.aspx?scid=kb;%5Bln%5D;873159) .
Command Antivirus	4.9	Authentium	32-bit and 64-bit (NX)	http://www.authentium.com (http://www.authentium.com)	This program does not start.
Encyclopedia Britannica 2000 Deluxe	1	Encyclopedia Britannica	32-bit and 64-bit (NX)	http://www.britannica.com (http://www.britannica.com)	Java rendering does not function after you install this program.
eTrust EZ Armor	1	Computer Associates	64-bit (NX)	http://www.ca.com (http://www.ca.com)	The EZ Firewall part of this program generates a Stop error during installation.
Freedom Force	1	Electronic Arts	32-bit and 64-bit (NX)	http://www.ea.com (http://www.ea.com)	When you start the program, a message appears that points you to the following EA Web site: http://techsupport.ea.com.
Kaspersky Anti-Virus (German)	4.5 and 5.0	Kaspersky Labs	64-bit (NX)	http://www.kaspersky.com (http://www.kaspersky.com)	Real-Time scanning does not work in version 4.5 or 5.0. The vendor's Web site has available product updates that are designed to address this issue.
Live Motion	1	Adobe	32-bit and 64-bit (NX)	http://www.adobe.com (http://www.adobe.com)	This program displays various errors that prevent typical operation.
MapSend DirectRoute	1.0	Magellan	32-bit and 64-bit (NX)	http://www.magellangps.com (http://www.magellangps.com)	When you start the program, a message appears that points you to the following Web site: http://www.magellangps.com/en/support.
MPEGcraft DVD	All	Canopus	32-bit and 64-bit (NX)	(http://www.canopus.com)	When you try to save an MPEG file, you receive a "Failed to Edit" error, and the file cannot be saved.
NBA LIVE 2000	1	Electronic Arts	32-bit and 64-bit (NX)	http://www.ea.com (http://www.ea.com)	This program does not start in certain systems.
NOD32 for Microsoft Windows	2.000.11	Eset	64-bit (NX)	http://www.eset.com (http://www.eset.com)	When this program is started on an AMD64-based computer, all network connectivity is lost. To resolve this issue, upgrade to NOD32 version 2.12.2 or higher.
Norman Personal Firewall	1.4	Norman	32-bit and 64-bit (NX)	http://www.norman.com (http://www.norman.com)	Norman Personal Firewall Assistant will not start.
Norman Personal Firewall	1.4	Norman	64-bit (NX)	(http://www.norman.com)	After this program installs and restarts, the desktop does not load correctly
Norton AntiVirus	2003	Symantec	32-bit and 64-bit (NX)	http://www.symantec.com (http://www.symantec.com)	At system startup, Scheduled Tasks in Norton AntiVirus 2003 does not automatically scan.
Norton SystemWorks 2003 - GoBack Personal Edition	2003	Symantec	64-bit (NX)	http://www.symantec.com (http://www.symantec.com)	If you install this program, you receive the "DRIVER_OR_IRQ_NOT_EQUAL" error every time your computer starts.
Norton SystemWorks 2004 - GoBack32	2004	Symantec	64-bit (NX)	http://www.symantec.com (http://www.symantec.com)	If you install this program, you receive the "DRIVER_OR_IRQ_NOT_EQUAL" error every time your computer starts.
OmniPage Pro	11	ScanSoft	32-bit and 64-bit (NX)	http://www.nuance.com (http://www.nuance.com)	When you remove this program, the uninstall program does not finish.
Outpost Firewall	2.1	Agnitum	32-bit and 64-bit (NX)	http://www.agnitum.com (http://www.agnitum.com )	When you run this program, you may receive a Stop error and have to restart your computer.
PaperPort Deluxe	8	ScanSoft	32-bit and 64-bit (NX)	http://www.nuance.com (http://www.nuance.com)	Setup or uninstall programs do not finish.
Pinnacle Studio	9	Pinnacle Systems	64-bit (NX)	http://www.pinnaclesys.com (http://www.pinnaclesys.com)	If you install this program, you receive a "Data Execution Prevention" error whenever an MPEG file is accessed.
Rational ClearCase	2003	IBM	32-bit and 64-bit (NX)	http://www.ibm.com (http://www.ibm.com)	When you restart your computer during the Windows XP SP2 Setup program, a Stop error occurs.
Roboword Pro (Japanese)	6	TechnoCraft	32-bit and 64-bit (NX)	http://www.technocraft.co.jp/english/pagehelp.html (http://www.technocraft.co.jp/english/pagehelp.html)	When you use the Search Station tool, this program closes prematurely.
Semagic	1.3.9.6	Live Journal	32-bit and 64-bit (NX)	http://www.livejournal.com (http://www.livejournal.com)	This program quits after you enter logon information.
Style XP	2	TGTSoft	32-bit and 64-bit (NX)	http://www.tgtsoft.com (http://www.tgtsoft.com)	An updated version of this program can be found on the TGTSoft Web site.
Virtual PC	2004	Microsoft	32-bit	http://www.microsoft.com (http://www.microsoft.com)	When you run a Windows XP SP2-based virtual machine, it will perform slowly compared to a Windows XP SP1-based virtual machine.
VirusSecurity 2004 (Japanese)	2004	Sourcenext	32-bit and 64-bit (NX)	http://www.sourcenext.com (http://www.sourcenext.com)	Real Time Monitor does not start.
Window-Eyes Professional	4.2	GW Micro	32-bit and 64-bit (NX)	http://www.gwmicro.com (http://www.gwmicro.com)	Multiple error messages occur during program installation. Visit the GW Micro Web site for information about an upgraded version of the program.
WinRoute Pro	4.25	Kerio	32-bit and 64-bit (NX)	http://www.kerio.com (http://www.kerio.com)	When you start this program, a message appears that points you to the following Web site: http://www.kerio.com.
WordPerfect Office	11	Corel	32-bit and 64-bit (NX)	http://www.corel.com (http://www.corel.com)	WordPerfect Office Update cannot update the program. Users may download WordPerfect Office 11 Service Pack 2 to correct this issue. For more information, visit the following Corel Web site: http://www.corel.com/support (http://www.corel.com/support) .
ZoneAlarm	3.7	Zone Labs	64-bit (NX)	http://www.zonelabs.com (http://www.zonelabs.com)	If you install this program, you receive a "PAGE_FAULT_IN_NONPAGED_AREA" error every time your computer starts.
ZoneAlarm	4	Zone Labs	64-bit (NX)	http://www.zonelabs.com (http://www.zonelabs.com)	If you install this program, you receive a Stop error every time your computer starts.
ZoneAlarm	4.5x	Zone Labs	64-bit (NX)	http://www.zonelabs.com (http://www.zonelabs.com)	This program does not install. If you try to install it, you receive an "8e" Stop error every time your computer starts.
ZoneAlarm	5.0.590	Zone Labs	32-bit and 64-bit (NX)	http://www.zonelabs.com (http://www.zonelabs.com)	When you try to remove ZoneAlarm, you receive a Stop error message or your computer restarts before the uninstall program finishes.