Article ID: 884267 - Last Review: September 27, 2011 - Revision: 2.0

FIX: The audio is temporarily lost for some items in the playlist when you play streaming content by using the RTSP protocol

View products that this article applies to.

System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.

SYMPTOMS

When you play streaming content from a client-side playlist and the content originates on a Microsoft Windows Media Player 9 Series, the audio is temporarily lost for some items in the playlist in Windows Media Player.

Back to the top

CAUSE

This problem occurs because a timing issue in the Windows Media Player causes 1 or 2 audio packets not to be rendered by the player. This problem occurs when you use the Real Time Streaming Protocol (RTSP), the Fast Cache feature, and client-side playlists.

Back to the top

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Media Player release that contains this hotfix.

Back to the top

Windows Media Player 9 Series for Windows XP

The following file is available for download from the Microsoft Download Center:

Collapse this imageExpand this image

Download the WindowsXP-KB884267-x86-ENU.exe package now. (http://download.microsoft.com/download/9/5/a/95a04858-9eed-4df2-abc0-8ff0d8334d4d/WindowsXP-KB884267-x86-ENU.exe)

Back to the top

Windows Media Player 9 Series for Windows 2000 and Windows Server 2003

The following file is available for download from the Microsoft Download Center:

Collapse this imageExpand this image

Download the WindowsMedia9-KB884267-x86-ENU.exe package now. (http://download.microsoft.com/download/d/4/4/d4464d4b-022c-4b59-9036-4756f2e1e5e6/WindowsMedia9-KB884267-x86-ENU.exe)

Back to the top

Windows Media Player 10

The following file is available for download from the Microsoft Download Center:

Collapse this imageExpand this image

Download the WindowsMedia10-KB884267-x86-ENU.exe package now. (http://download.microsoft.com/download/4/B/3/4B3EF219-E60B-4DC6-A720-78648B70DB32/WindowsMedia10-KB884267-x86-ENU.exe)

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Back to the top

Windows Media Player 9 Series

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   30-Aug-2004  19:13  9.0.0.3251      1,025,024  Wmnetmgr.dll

Back to the top

Windows Media Player 10

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   03-Nov-2004  01:35  10.0.0.3652     1,026,048  Wmnetmgr.dll

Back to the top